answer required

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  • Plugin Contributor Nikhil G

    (@nsgawli)

    5 years, 1 month ago

    Hello,

    Sorry, I do not clearly understand your requirement. Can you please elaborate on it with the help of screen-shots or a use case?

    Thread Starter rensopurrinos

    (@rensopurrinos)

    5 years, 1 month ago

    when changing the status of the ticket to “closed” I need the thread of it to have at least one response from the agent.
    Also that the agent’s custom fields can be required fields.
    Thanks for the reply.

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