Answering Rezension

  • Resolved pitbach

    (@pitbach)


    7 months, 1 week ago

    Answering Rezension is not working, the mail reaches not the client which made the rezension.

    What could be wrong. I’ve not found any hint in the help section.

    Thanks Peter

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support pear8398

    (@pear8398)

    7 months, 1 week ago

    Hi Peter,

    Thanks for using CusRev.

    Can you please let me know what Rezension is? Please share some screenshots of the issue on your site so I can understand it clearly.

    Thread Starter pitbach

    (@pitbach)

    7 months, 1 week ago

    Hi please see the screen shot, when I receive a rezension I will just say thankyou with answering directly in the window below like in the screen shot. When I will send the answer an press “Antworten” the message goes not to the sender of the rezension. Is there a setting which has to be done?

    Plugin Support pear8398

    (@pear8398)

    7 months, 1 week ago

    Hi,

    I don’t see any images in your reply. Can you please recheck this?

    Thread Starter pitbach

    (@pitbach)

    7 months, 1 week ago

    How can I attache a picture?

    here I see only the possibility to add a link…. ?

    Plugin Support pistachio6321

    (@pistachio6321)

    7 months, 1 week ago

    Please upload the picture to any image sharing website (e.g., https://imgbb.com/) and then share a link to the picture on the forum.

    Thread Starter pitbach

    (@pitbach)

    7 months, 1 week ago

    Hi this is the link. If necessary I could give you access to the wordpress site.

    Thanks Peter

    https://ibb.co/cMbp7mQ

    Thread Starter pitbach

    (@pitbach)

    7 months ago

    Hi do you have any news on this?

    Thanks Peter

    Plugin Support pear8398

    (@pear8398)

    7 months ago

    Hi,

    Thanks for your additional information.

    I understand that you want to reply to a shop review and it doesn’t work. I rechecked this feature on my demo site and it worked properly.
    On your site it could be affected by a third-party plugin or a custom code. Please try to deactivate all plugins except CusRev, WooCommerce, switch to a WordPress theme and recheck this.

    Thread Starter pitbach

    (@pitbach)

    7 months ago

    Hi, I will try to find out why on my Site this functionality dosent work.

    Kind Regards Peter

    Plugin Support pear8398

    (@pear8398)

    6 months, 4 weeks ago

    Let us know if you have any questions.

    Thread Starter pitbach

    (@pitbach)

    6 months, 4 weeks ago

    So far I found no solution for my issue. At the moment I have no time analyze deeper which plugin makes the problem. I can’t take my shop down with inactivating all plugins. I have to do it in a sandbox. But for that I have no time at the moment.

Viewing 11 replies - 1 through 11 (of 11 total)

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