Plugin Support
Peter
(@petersquirrly)
👋Hi,
Thank you for reaching out and our apologies for the late response.
We did make changes, more exactly, improvements to the API Security which is much better now.
Unfortunately, we can’t say what the problem is as it’s quite a generic description of the problem and a lot of things could be the cause.
Most likely it’s a server configuration problem because wp admin is unrelated to API calls. The custom wp-admin path wasn’t either properly added to the server configuration or the server doesn’t fully work with custom admin paths.
For that I would recommend following this tutorial
https://wpghost.com/kb/theme-not-loading-correctly-website-loads-slower/
Also, make sure to give us an example of an API call to understand better what is going on there. Thank you!
Hi,
We are using our partner’s API to place orders and fetch order details. Everything was working fine before the plugin update, but after the update, the API responses are no longer accessible to the website. As a result, order placement and order retrieval are not functioning.
After troubleshooting, I discovered that:
- Resetting the login path to the default restores API functionality.
- Setting a custom login path causes the issue again.
Additionally, we have now updated the plugin to the latest version, but the problem still persists.
I hope this provides more insight into the issue. Let me know how we can resolve it.
Plugin Support
Peter
(@petersquirrly)
Please go to Change Paths > Level of Security and do a Frontend test.
If the test fails, please follow the instructions you will receive.
If the test passes, most likely is something else related to the server configuration.
In either case, the next step would be to check out the server configuration based on this tutorial: https://wpghost.com/kb/theme-not-loading-correctly-website-loads-slower/
Let us know how it goes!
