API Error #403 “merchant_channel_setup_error” ransaction not allowed | ww.wp.xz.cn

warrinpipon
(@warrinpipon)

2 years ago

Hi, I’m experiencing this issue: “Sorry, there was a problem preparing your payment. (Error #403: Transaction not allowed).” I have tried re-saving all the API credentials and configuration, and I’m using the latest plugin version, but still the issue persists.

The afterpay log shows an API Error #403: “merchant_channel_setup_error,” which I think is related to afterpay api, but I’ll still add this topic here in case I’m wrong.

The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

Chester from Afterpay
(@chesterz4afterpay)

2 years ago

Hi @warrinpipon,

Thanks for your message.

This specific error likely indicates an Afterpay merchant account challenge rather than a plugin concern. The team would like to investigate the exact cause of this. To facilitate this please submit a support request including a link to this post using the following web form:

https://afterpay.formstack.com/forms/global_merchant_technical_support

A member of the team will then reach out to you via email.

Thank you.

Viewing 1 replies (of 1 total)

The topic ‘API Error #403 “merchant_channel_setup_error” ransaction not allowed’ is closed to new replies.

1 reply
2 participants
Last reply from: Chester from Afterpay
Last activity: 2 years ago
Status: not resolved