I am getting this below API error if enabled this plugin. How can we fix this. I have enabled “Auto offload new images” “Keep media library structure” “Parse page for images” “Logging” options in the plugin.
@vanyukov When I select “Disconnect from API” to use a different API token, even if I enter incorrect credentials after that, it still connects, and the dashboard appears. I’m not sure if it’s still using the previous API token. Could you please check this?
@venkat01, yeah, the plugin doesn’t verify the validity of the token, there’s no easy way to do that without offloading an image first. The doc I linked explains how to verify that everything is working.
@venkat01, that means that the token does not have required permissions… for some reason. Do you have Cloudflare Images enabled on your Cloudflare account?
@vanyukov Tested the API token too using curl and below is the response
status”:”active”},”success”:true,”errors”:[],”messages”:[{“code”:10000,”message”:”This API Token is valid and active”,”type”:null}]}\
Tested for server blockage, and there is none. We are successfully connected to Cloudflare from the server using the same API token. Kindly guide on this
@venkat01 , I’m not sure what else to check, to be honest. You can try logging out in the plugin, and when logging back in check the option to store credentials in the database. And the other option is to verify the key is being stored correctly. Maybe there’s a space or something added when pasting it in?
@vanyukov I think the issue might be related to some file permissions. I want to try starting fresh with new credentials. But, when I delete and reinstall the plugin, it directly shows the dashboard. How can I completely delete all plugin data and start over?
@venkat01 , if the plugin is showing the dashboard, that means that the credentials are either stored in the database or wp-config.php and were not removed, for some reason.
@vanyukov I manually deleted the following rows from the database and removed the CF details from the wp-config.php file: cf-images-settings, cf-images-version, cf-images-account-id, cf-images-api-token
I also cleared the plugin cache and the Cloudflare cache. But, even after deleting and reinstalling the plugin, I am still being redirected to the dashboard. Is there anything else I missed? Kindly help.
@venkat01, could you please if you have the CF_IMAGES_ACCOUNT_ID and CF_IMAGES_KEY_TOKEN constants in wp-config.php? This is the last reason why the dash would show.
@vanyukov I deleted the old API token and tried using a new one, and it’s now working. Thanks for your help! But, SVG images are showing as “Unsupported Format” in the offload status and are not being offloaded. Could you please help with this as well?
