API Error when Syncing

  • abefriesen

    (@abefriesen)


    5 years, 9 months ago

    Both manual and auto syncs process for a very long time and then eventually output the following error:

    There was an API error: You are missing a subdomain, username, or password in the settings.. Error code: 401 on July 30, 2020 at 3:28 pm

    When we checked the API settings we noticed that it said there was a login details error. We reset the login password and reconnected. Testing credentials now say: “The credentials were successfully authenticated.”.

    Despite resolving the login we still get the API error on sync. An interesting note is that the error continues to use an old time stamp.

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