API Key Not Connected

Resolved jessicarachael6
(@jessicarachael6)

2 years, 9 months ago

I have installed the plugin, and when trying to finalise the set up I copied in the Eventbrite API key into the box but it just keeps saying the error message ‘Not Connected’. I have tried to even create a new API key and this still results in the same error message.

The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Author Alan Fuller
(@alanfuller)

2 years, 9 months ago

When you say ‘not connect’ do you mean teh big banner stays red 0r it goes green but when you ‘save’ you get an error message.

If it is the first, then it is most likely you are using the wrong key – EB has about 4 – you want Private Token – https://fullworksplugins.com/docs/display-eventbrite-events-in-wordpress/installation-display-eventbrite-events-in-wordpress/connect-to-eventbrite/ not API Key

There are other possiblities but first double check that.

Thread Starter jessicarachael6
(@jessicarachael6)

2 years, 9 months ago

Hi Alan,

Sorry, so I used the Private Token when setting up, it is showing as green in the settings. but then when I went to the shortcode builder, and copied the code into a page it shows the following error message when previewing.

[Display Eventbrite Plugin] Admin Notice! ( this shows to admins only ):

No Eventbrite API key set, please set in settings

Plugin Author Alan Fuller
(@alanfuller)

2 years, 9 months ago

rather sounds like you didn’t save.

return settings and save

Plugin Author Alan Fuller
(@alanfuller)

2 years, 9 months ago

Any luck?
Thread Starter jessicarachael6
(@jessicarachael6)

2 years, 9 months ago
Hi Alan,

Yeah didn’t save it! It has worked now thanks. Just one thing is that the text is really small, which it doesn’t look like on the preview on the code builder page but is on the published page (https://halstongroup.co/events/) , is there any way to change this?
- This reply was modified 2 years, 9 months ago by jessicarachael6.
Plugin Author Alan Fuller
(@alanfuller)

2 years, 9 months ago

in general styling is taken from your theme default. You can tweak the CSS.

I do provide CSS advice to my premium customers. If you not confident in what to do and require free volunteer support there are many general help groups and forums that have many people willing to pitch in. Like https://ww.wp.xz.cn/support/forum/how-to-and-troubleshooting/

Viewing 6 replies - 1 through 6 (of 6 total)

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