API Mode “REST” is Forced (vs XML)

  • Resolved hnwp

    (@hnwp)


    3 months, 1 week ago

    For about a week now, this plugin is not sending the Service or Requested Service fields via API. I think this may be due to the forced api mode set to REST instead of XML.

    I’m also getting these keys added to the get_option ‘woocommerce_shipstation_settings’ strangely.

    According to ShipStation support, they are expecting XML , but the REST api is missing them. Plus, the api_mode “REST” is readonly, and even if I were to update it to “XML” the code overwrites it at the next export.

    [AwaitingPayment_status] => Array ( [0] => wc-pending ) [AwaitingShipment_status] => Array ( [0] => wc-ready to ship ) [OnHold_status] => Array ( [0] => wc-on-hold ) [Completed_status] => Array ( [0] => wc-completed ) [Cancelled_status] => Array ( [0] => wc-cancelled ) [api_mode] => REST [status_mode] => plugin

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  • Plugin Support Shameem – a11n

    (@shameemreza)

    3 months ago

    Hi @hnwp

    Thanks for the detailed breakdown. I can see you’ve done a lot of troubleshooting already.

    The missing Service / Requested Service fields in the REST API export is a known bug. Our dev team is working on a fix for an upcoming release. No ETA yet, but keep an eye on the plugin changelog for updates.

    On the api_mode switching to REST: that’s actually intentional. When ShipStation connects using the newer REST endpoints, the plugin detects this and switches automatically. It’s ShipStation’s side that determines which endpoint to call, so the plugin follows along. You don’t need to force it back to XML.

    The extra settings keys you’re seeing (AwaitingPayment_status, AwaitingShipment_status, etc.) are also normal. Those are part of the new REST API status mapping that connects your WooCommerce order statuses to ShipStation statuses. They’re not corrupting anything.

    In short, the missing shipping method data is a bug being fixed, and the other changes you’re seeing are working as intended.

    Let me know if anything else comes up in the meantime.

    Plugin Support Ejay F – a11n

    (@ejayfernandes)

    2 months, 3 weeks ago

    Hi @hnwp,

    Since there hasn’t been any new activity on this thread, I’ll go ahead and mark it as resolved for now. Feel free to reach out anytime if you’d like to continue the conversation.

    We’d really appreciate it if you could take a moment to leave us a review: https://ww.wp.xz.cn/support/plugin/woocommerce-shipstation-integration/reviews/#new-post

Viewing 2 replies - 1 through 2 (of 2 total)

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