API not working on mobiles

  • Resolved donniedarkouk

    (@donniedarkouk)


    3 years, 1 month ago

    I’ve added the chatbot API to my website but it only works on laptops, if I try and use it on a mobile device there’s no response to any queries – using Chrome browser on both laptop and mobile. I’ve asked a few friends and they have the same issue – fine on laptop but not mobile. Any ideas?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Jordy Meow

    (@tigroumeow)

    3 years, 1 month ago

    Hi @donniedarkouk,

    There was an issue with the Send button which, I guess, was used on mobile 🙂 Please try the latest version (1.6.53). That should fixes it.

    kaminske49

    (@kaminske49)

    3 years, 1 month ago

    @tigroumeow I have the same problem , there are no responses on mobile the timer on the button just keeps on going , it also happens on PC somewhat frequently.
    Can you explain the solution more ? there are no updates to the plugin yet and the latest version 1.6.53 of what should we try ?

    Thank you and amazing plugin by the way !

    EDIT : I have updated the plugin it now works fine thank you , I was looking at the wrong plugin and got mixed up

    • This reply was modified 3 years, 1 month ago by kaminske49.
    Thread Starter donniedarkouk

    (@donniedarkouk)

    3 years, 1 month ago

    Thanks @tigroumeow – it now works!

    However, I’ve run into a new problem – I cannot seem to make any changes in the “Chatbots” tab (eg switching between model of chatbot etc). It worked for me in the previous version.

    Plugin Author Jordy Meow

    (@tigroumeow)

    3 years, 1 month ago

    You mean when you click on tabs of different chatbots @donniedarkouk? What does happen? Can you check your Dev Console?

    Thread Starter donniedarkouk

    (@donniedarkouk)

    3 years, 1 month ago

    @tigroumeow I mean when I try and change any setting under the chatbot tab, eg anything in main settings, visual settings or AI settings – it just gets stuck on a loading screen until I refresh the page or click on another tab, and it doesn’t make the change

    Plugin Author Jordy Meow

    (@tigroumeow)

    3 years, 1 month ago

    That’s strange, can you have a look at the dev console for JS errors ?

    Thread Starter donniedarkouk

    (@donniedarkouk)

    3 years, 1 month ago

    I’ve just tried it from my macbook and it works OK – probably something just got cached in my windows laptop, I’ll let you know if I encounter the same problem after rebooting etc

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘API not working on mobiles’ is closed to new replies.