API or actions when users srtars and ends chat

  • Edwin Xico (XicoOfficial)

    (@xicoofficial)


    6 years, 3 months ago

    I would like to track the time in wich users is interacting using the chat.

    Is there a filter or function that is triggered when users start chatting and/or when they closes the chat window?

    That would be very helpfull.

Viewing 1 replies (of 1 total)
  • Plugin Author wp3cx

    (@wp3cx)

    6 years, 3 months ago

    Hi @xicoofficial!

    You can use our “Webhooks” feature to partially achieve that. You can create a “Chat Request” and/or “Agent Accept” event and set a URL handler which will receive a GET/POST request once that even has fired. This way you can do any action you want with your handler endpoint whenever a request is received.

    You can find “Webhooks” in the Live Chat menu after “Custom Fields”.

    We will be adding an “End Chat” Webhook soon (most probably in the next release)! 🙂

Viewing 1 replies (of 1 total)

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