APP error: Cannot connect to site

Resolved Zoltan Takacs
(@takacszoltan)

4 years, 11 months ago

Hi.

I’m getting an error when trying to connect through app. On the site, on jetpack page it says it’s connected, but on the App I get the cannot connect to site error.

I’ve tried the https://jptools.wordpress.com/debug/ tool but I get an unknow error.

Disabled all the plugins, but still the problem is there.

thank you.

The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Support Animesh Gaurav
(@bizanimesh)

4 years, 11 months ago
Hi @takacszoltan

There was a URL mismatch in our system, but I have now fixed that.
- https://jetpack.com/support/reconnecting-reinstalling-jetpack
Can you please try again to disconnect and reconnect Jetpack?

You can follow these instructions to do that:

1. Go to the Jetpack menu in your WP Admin dashboard
2. Scroll down to find the Connections area.
3. Click Manage site connection.
4. Click Disconnect and follow the prompts to complete the disconnection process.
5. Click Set Up Jetpack button to connect your site to WordPress.com again.

This handy guide explains the full process in more detail: https://jetpack.com/support/reconnecting-reinstalling-jetpack

Let me know how it went!
Thread Starter Zoltan Takacs
(@takacszoltan)

4 years, 11 months ago
Hi. I’ve tried. 2 times also.

Reconnected, but still on the app I get the same error.

Cleared cache & Data on mobile, also reinstalled the app, but still I have the same error.

On debug tool I get the following message:

Can not resolve your domain “A record”.
- This reply was modified 4 years, 11 months ago by Zoltan Takacs.
Thread Starter Zoltan Takacs
(@takacszoltan)

4 years, 11 months ago

Thank you for your support.

Problem solved. It was an SSL issue, that we fixed thanks to jetpack and hosting company support.

Anonymous User 18700194
(@anonymized-18700194)

4 years, 11 months ago

I’m glad that you got this working! I’ll mark this as resolved for now, but if you have any issues in the future, feel free to open a new thread.

woetting
(@woetting)

4 years, 9 months ago

@takacszoltan, I’m getting this same error message from the debug tool. What did you have to do with your hosting company to get this resolved?

Thanks,
Will

Anonymous User 18700194
(@anonymized-18700194)

4 years, 9 months ago

Hi @takacszoltan –

Could you please start your own thread, as per the Forum Welcome?

https://ww.wp.xz.cn/support/plugin/jetpack#new-post

Thank you!

Viewing 6 replies - 1 through 6 (of 6 total)

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