Thanks for getting in touch about this.
Another user recently had an issue with the Perfmatters plugin where it was still blocking the REST API even though that setting was turned off. They fixed it by uninstalling it and reconfiguring the settings.
I would try deactivating Perfmatters first and then check to see if your views get recorded (make sure to try a private browser window). If the views are tracked, then you can try resetting Perfmatters. If that doesn’t help, please share a link to your site, and I will see if I can find another solution.
Does “cache REST API” in Lightspeed cache affect recording the visits?
I know when I was using clicky I had to create an exception in lightspeed cache for clicky to log the visits.
The views are being recorded but not the different visitors. Does IP address matter if I use an incognito window to log a new visitor?
Yea you’ll want to make an exception for the endpoint wp-json/iawp/search.
If it’s cached, then the same visitor and page will get recorded for every view.
Note: this issue was resolved via email. The problem was that the WP Cerber plugin was blocking REST API access. We added the “iawp” route to the white-list, and and now visitor tracking is working.
Do I make an exception without the asteriks in the “Do not Cache URIs?”
In what format?
wp-json/iawp/search
or
/wp-json/iawp/search/
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This reply was modified 2 years, 9 months ago by
student9346.
This should work: /wp-json/iawp/search
That’s the only REST API route that Independent Analytics uses.
