Ok, you can go back to your preferred browser. At this point, we’ll need to know if there are any JavaScript errors reported by the browser, following this guide: https://codex.ww.wp.xz.cn/Using_Your_Browser_to_Diagnose_JavaScript_Errors
My friend who went to Viriginia tech looked at the code and found a bad script. He was able to fix it so I can see the themes now. He’s going to look at everything from the Blue Host cpanel tomorrow, but for some reason, I got a bad version of Word Press which he thinks is stored on my computer (despite my emptying cache) and so it keeps going with the bad version.
Probably good for you to alert whomever is responsible for this that there is bad code in some version of Word Press that is out there to download.
There are still bad scripts on “customize” and “header” under Appearance so those pages still come up blank. He’ll go through all of it tomorrow and fix it.
Would to be able to share some details on that? We’re approaching 41 million downloads https://ww.wp.xz.cn/download/counter/ and yours is the first and only report, plus your other friend had no issue on the very same site.
Additionally, WordPress is not stored on your computer. It runs on the web server (which is provided for you by Bluehost).
My friend thinks that some version has been cached on my computer and the program keeps going to the bad version…is that not the case? He is very familiar with Word Press. He runs the Washington Post website.
I’ll ask if he can provide some information. I don’t understand any of this, but clearly there is a big problem with the version I have.
If he’s able to put together info, I’ll post it here for you tomorrow.
When he looked at the scripts, he found the errors immediately. He corrected the first ones he found, but one of them went back to the error after he fixed it. He’ll look further into from the bluehost cpanel tomorrow.
Yes, your browser does cache some things, but were that it, I assume it would have been fixed after what I asked you to try a day ago: https://ww.wp.xz.cn/support/topic/appearance-on-admin-page-no-functionality?replies=23#post-8665629
It would be good if we had more details about exactly what scripts, what errors, etc.
There could be numerous causes, numerous fixes, but currently in absence of any details, we really can’t help at all besides say “It works fine for everyone else.”
Saying “It works fine for everyone else” really offends me. I have done nothing to make this not work on my site and have spent endless hours trying to figure out why it’s not working and make it work.
After consulting with others in my ecommerce class, I have learned that many of them have had issues with Word Press too.
If my friend has time to put together information for your developers I will post it here tomorrow.
Sorry, I didn’t mean to offend.
I mean that, out of the millions using WordPress, this is the first I have heard of this exact issue, and even you yourself said your friend does not have this issue with your own site: https://ww.wp.xz.cn/support/topic/appearance-on-admin-page-no-functionality?replies=25#post-8665647
There could be a problem that we may be able to help with (maybe a bug, maybe server environment, maybe a hack/malware even), but I hope you understand that given the above so far, we really have nothing to go on here.
I don’t think the friend checked the full functionality under the appearance tab–he just took a quick look. I suspect had he clicked on everything, he would have found the same problems I have.
If my web expert friend can figure out what’s going on and fix it, and has time to update your developers, I will post the information here tomorrow.
Here is what my friend says:
There was a script error which was preventing JS from executing, the combo was
http://www.tedderfield.com/wp-admin/load-scripts.php?c=0&load%5B%5D=underscore,customize-base,wp-a11y,customize-controls,backbone,wp-util,wp-backbone,customize-widgets,accordion,customize-nav-menu&load%5B%5D=s,imgareaselect,customize-models,shortcode,media-models,wp-plupload,mediaelement,wp-mediaelement,media-views,media-editor,custom&load%5B%5D=ize-views,media-audiovideo,mce-view,image-edit,jquery-ui-slider,jquery-touch-punch,iris,wp-color-picker&ver=4.5.3
browser throws error
SyntaxError: missing ) after argument list on 13:7397
,container.addClass(“menu-item-depth-“+String(b.currentDepth))),
Enabling define(‘CONCATENATE_SCRIPTS’, false); fixes the problem.
Ah good, that’s a server configuration issue triggering the error, it can’t handle the amount of scripts WP was trying to concatenate.
WordPress tries to boost speed/performance by essentially combining all of its scripts into one load, which not all servers can handle (though, most can these days).
Disabling concatenation slows things down a bit, but also ensures that it will always work.
Thanks for letting us know!
So, does this mean my site will now be slow?
Why did this happen to my site?
Is this a problem with Blue Host?
Please note: there is almost nothing on my site and there hasn’t been since this error started.
It worked fine for about a week and then the problems started suddenly on Thursday this week.
What would have changed?
