• Resolved hasintha86

    (@hasintha86)


    Hi Team

    Tried to use the apple id to login to the website but it doesn’t log in the user. when the dialog box is closed it doesn’t redirect to the home page and stays in the login page.

    awaiting a favorable response

    Best Regards

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Robert

    (@robertnextendweb)

    Hi @hasintha86

    I have checked the login on your site, and I was logged in successfully, so the login worked as expected. Is the problem resolved on your end as well, or do you still see it? If the problem persists, please contact us here:
    https://nextendweb.com/contact-us/nextend-social-login-support/
    Because due to the forum guidelines, we can only provide support for the Free version here.

    Thread Starter hasintha86

    (@hasintha86)

    Hi Robert

    Thank you for the reply. yes it is working. we have the below issue.

    When using the apple option, it prompts me to choose between not sharing the email or not. is there any way in the configuration to skip this step and use the original email of the visitor for the registration?

    • This reply was modified 1 year, 5 months ago by hasintha86.
    Plugin Support Robert

    (@robertnextendweb)

    Unfortunately no. There are some providers (e.g. Facebook, Apple) that allow users to hide their email address, in which case they do not return the email address (or return the relay email address). This is not up to us, but the given provider, so unfortunately there is no option to determine this. In the Pro version we have an option to ask the email address of the user with a setting. If you are interested in that, please contact us over the form I linked in my previous message, as here I cannot provide support for the Pro version because of the guidelines:
    https://ww.wp.xz.cn/support/guidelines/#do-not-post-about-commercial-products

    Thread Starter hasintha86

    (@hasintha86)

    Hi Robert

    thank you for the response. We actually use the pro version. i’ll use that

    Best Regards

    Thread Starter hasintha86

    (@hasintha86)

    Hi Robert

    One more question. can we customize the page that prompts the email from the user? to add a message or something therein?

    Best Regards

    Plugin Support Robert

    (@robertnextendweb)

    Yes, it is possible, but if you need more information, please get in touch with us over our support form:
    https://nextendweb.com/contact-us/nextend-social-login-support/

Viewing 6 replies - 1 through 6 (of 6 total)

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