Apple pay double order confirmation e-mail

  • Resolved sebastianvs1992

    (@sebastianvs1992)


    1 year, 6 months ago

    If a transaction with the Apple pay payment method in our webshop is completed successfully, the confirmation email will be sent twice. Do you have an idea how this is possible? In the order notes in Woocommerce of an order with Apple Pay, I see the following: I think the email is sent twice because the status is changed to pending twice. I do not see this with other payment methods.

    For payments we are working with Buckaroo (plugin) as Payment Service Provider.

    Does somebody know how i can fix this, so that we didn’t receive double order confirmations with apple pay orders?

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  • Plugin Support Patrick

    (@paddyam)

    1 year, 6 months ago

    Hey @sebastianvs1992, from your description, and as suspected, this suggests that your Payment Integration with Apple Pay is initiating the email instance twice, and for a quicker resolution around this, I’d recommend sharing the same on the WooCommerce support forum as well.

    To shed more light on this and clarify the role of WP Mail SMTP, it’s important to note that WP Mail SMTP does not initiate any emails. Instead, it serves as a bridge between your WordPress site and your chosen mail service. This setup ensures that emails generated by your WordPress site are routed through and delivered by your mail service provider.

Viewing 1 replies (of 1 total)

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