Apple Pay not completing payment

Resolved dspink
(@dspink)

1 month ago

Hi, when someone tries to pay with apple after pressing ‘Pay with touch id’ it spins saying processing payment then comes back with ‘Payment not completed’

Stripe is connected and card payments go through fine. And past subscriptions that used apple pay still go through

Looked in logs and theres nothing I can see and theres nothing in stripe

plugin is Version 3.3.106

wordpress version:6.5.8

woocommerce:9.4.5

Any help very welcome thanks

The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)

Plugin Author

Clayton R

(@mrclayton)

1 month ago

Hi @dspink

I can see there is a Javascript error on your checkout page. Here is the error:

Uncaught TypeError: (0 , r.isPhoneNumber) is not a function

Looking at the commit history of the WordPress github repo, it looks like that function was added in 2024. Are you able to upgrade your WordPress version to confirm if that resolves the issue?

I am going to recommend that removal of the isPhoneNumber in the next release as it has been problematic.

Kind Regards

Thread Starter

dspink

(@dspink)

1 month ago

Hi @mrclayton

Thanks for the response, at the moment we can’t update. Is there a version of your plugin we could roll back to that ‘may’ help for the time being?

TIA Darren

Plugin Author

Clayton R

(@mrclayton)

1 month ago

Hi @dspink

Version 3.3.97 would guarantee that the isPhoneNumber function is not used.

Another option is to use our 4.0.0 release candidate as it does not use the isPhoneNumber function. https://paymentplugins.com/documentation/stripe/releases/4.0.0/

Kind Regards

This reply was modified 1 month ago by Clayton R.

Thread Starter

dspink

(@dspink)

1 month ago

Thank you, much appreciated

Thread Starter

dspink

(@dspink)

1 month ago

Hi, so when I rollback and do a test I get the following error:

Any help appreciated please.

2026-05-06T09:14:13+00:00 Critical Uncaught Error: Call to undefined method WC_Shipping_Rate::get_description() in /public_html/wp-content/plugins/woo-stripe-payment/src/Transformers/DataTransformer.php:273
Additional context
{
“error”: {
“type”: 1,
“file”: “public_html/wp-content/plugins/woo-stripe-payment/src/Transformers/DataTransformer.php”,
“line”: 273
},
“remote-logging”: true,
“backtrace”: [
“”,

TIA

Thread Starter

dspink

(@dspink)

1 month ago

Sorry full error:

2026-05-06T09:14:13+00:00 Critical Uncaught Error: Call to undefined method WC_Shipping_Rate::get_description() in public_html/wp-content/plugins/woo-stripe-payment/src/Transformers/DataTransformer.php:273
Additional context
{
"error": {
"type": 1,
"file": "public_html/wp-content/plugins/woo-stripe-payment/src/Transformers/DataTransformer.php",
"line": 273
},
"remote-logging": true,
"backtrace": [
"",
"#0 /home/u758014851public_html/wp-content/plugins/woo-stripe-payment/src/Transformers/DataTransformer.php(34): PaymentPlugins\Stripe\Transformers\DataTransformer->get_shipping_options_from_cart()",
"#1 /home/u758014851public_html/wp-content/plugins/woo-stripe-payment/includes/controllers/class-wc-stripe-controller-cart.php(188): PaymentPlugins\Stripe\Transformers\DataTransformer->transform_cart()",
"#2 /home/u758014851public_html/wp-includes/rest-api/class-wp-rest-server.php(1230): WC_Stripe_Controller_Cart->update_shipping_address()",
"#3 /home/u758014851public_html/wp-includes/rest-api/class-wp-rest-server.php(1063): WP_REST_Server->respond_to_request()",
"#4 /home/u758014851public_html/wp-includes/rest-api/class-wp-rest-server.php(439): WP_REST_Server->dispatch()",
"#5 /home/u758014851public_html/wp-includes/rest-api.php(428): WP_REST_Server->serve_request()",
"#6 /home/u758014851public_html/wp-content/plugins/woo-stripe-payment/includes/class-wc-stripe-rest-api.php(156): rest_api_loaded()",
"#7 /home/u758014851public_html/wp-includes/class-wp-hook.php(324): WC_Stripe_Rest_API->process_frontend_request()",
"#8 /home/u758014851public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()",
"#9 /home/u758014851public_html/wp-includes/plugin.php(517): WP_Hook->do_action()",
"#10 /home/u758014851public_html/wp-content/plugins/woocommerce/includes/class-wc-ajax.php(96): do_action()",
"#11 /home/u758014851public_html/wp-includes/class-wp-hook.php(324): WC_AJAX::do_wc_ajax()",
"#12 /home/u758014851public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()",
"#13 /home/u758014851public_html/wp-includes/plugin.php(517): WP_Hook->do_action()",
"#14 /home/u758014851public_html/wp-includes/template-loader.php(13): do_action()",
"#15 /home/u758014851public_html/wp-blog-header.php(19): require_once('/home/u75801485…')",
"#16 /home/u758014851public_html/index.php(17): require('/home/u75801485…')",
"#17 {main}",
"thrown"
]
}