Hi Nathan,
There can be multiple reasons for that issue. From PHP error to some sort of javascript conflict with other plugins or your theme.
Try to install CodePinch plugin and if there is any PHP error, it’ll catch it.
For javascript errors you would have to debug the page in your browser.
As an option, you can send me your credentials to website and I’ll check it for you. My email address is [email protected]
Regards,
Vasyl
Thanks for the quick reply.
I installed CodePinch which revealed that the issue was a memory error. I increased the memory allotted to the site and it’s working correctly now.
Fatal Error: Allowed memory size of 41943040 bytes exhausted (tried to allocate 2611496 bytes)
Hi Nathan,
Thank you for coming back. That is odd. Seams like you have a really big website (at least database). Try to optimize it if possible.
Regards,
Vasyl