Hello, @nelissar
Thank you for your request.
Please, give us 1-2 business days to fix the issue.
Best regards.
ok waiting for your update. thx
Hello, @nelissar
Unfortunately, we couldn’t reproduce the issue. Please, copy-paste your question here in our private Ticket System:
https://cleantalk.org/my/support/open
In this way we’ll know your websites and can check everything that is required.
I’m having exactly the same issue, and have been receiving emails about it every day since July 23rd, despite approving the file marked as malware and forwarding said file for analysis … although I didn’t receive a response to that. I’ve just sent it again, several times, but I don’t get any form of message confirming that the file has been sent???
Anyway, it’s a security function generating the warning … wp-content/plugins/security-malware-firewall/lib/SpbcScannerH.php.
To add to the issue, for the last two days I’ve also been receiving error messages when I view the Security by Cleantalk page. The latest error says this … 2020-08-05 05:59:10: Sending security logs: CONNECTION_ERROR: “cURL error 28: Operation timed out after 5000 milliseconds with 0 out of 0 bytes received”
CleanTalk Security and Anti-Spam are producing errors every time I login … and for no apparent reason. What I’m pretty sure of though, is that the errors appeared to begin at a point when updates occurred. Very annoying.
As it stands, I think I might well be looking for an alternative provider for the security of my sites, unless the issues are fixed very soon.
Hello, @steveb9990
We are sorry for late responce.
1. Make sure both plugins are up to date. The actual version of the Anti-Spam plugin is 5.143.1:
https://downloads.wp.xz.cn/plugin/cleantalk-spam-protect.5.143.1.zip
The actual version of the Security plugin is 2.52.
https://downloads.wp.xz.cn/plugin/security-malware-firewall.2.52.zip
3. Check if the cURL is enabled on your web-server and allow_url_fopen is enabled in php.ini.
2. If you want a faster response and analysis of your files, create a request in our support system:
https://cleantalk.org/my/support/open
In this way, we’ll know your CleanTalk profile and could check everything that is requered.
Hi,
Both plugins were up to date on both sites, and discovered that all was well on one of my sites without having to make any changes. My other site, on the same hosting package/platform was still giving errors, so …
I enabled allow_url_fopen using MultiPHP INI Editor via cPanel on both sites, but it made no difference whatsoever on the site which was giving most of the errors???? I’m still getting the error message(s) … 2020-08-05 05:59:10: Sending security logs: CONNECTION_ERROR: “cURL error 28: Operation timed out after 5000 milliseconds with 0 out of 0 bytes received” … when I go to Settings > Security by CleanTalk, and still showing the ‘Critical’ PHP function, despite having approved it a squillion times!
BTW, both sites use exactly the same theme template, and utilise exactly the same plugins. Settings used anywhere and everywhere on both sites are also exactly the same.
Thank you for your feedback, @steveb9990.
I’m not sure whether the issue is about your specific hosting or not. We will look into it within 1-2 business days.
Please, wait.
In short, it’s not the hosting.
Thank you for your confirmation.
It took longer than we expecting. We are working on the issue and plan to finish it in the upcoming week.
Hello.
We’ve fixed the issue.
Please install the DEV versiion:
https://github.com/CleanTalk/security-malware-firewall/releases/download/dev-version/security-malware-firewall.zip
1.Go to WordPress Administrator Panel —> Plugins.
2.Find the plugin “Security & Malware scan by CleanTalk” —> Deactivate.
3.After the automatic page refresh finds the plugin again “Security & Malware scan by CleanTalk” —> Delete. Confirm “Yes, delete these files”.
4.Download the plugin archive from here: https://github.com/CleanTalk/security-malware-firewall/releases/download/dev-version/security-malware-firewall.zip
5.Go to Plugins —> Add New —> Upload Plugin.
6.Choose the downloaded archive and press “Install Now”.
Contact us if you have any questions.
Best wishes,
We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
haha this is great…I keep getting messages from your supprt team that they need more time to resolve this issue. they alreadytold me it is resolved but it wasn’t. so no…the issue is not resolved.
Sorry, my mistake. I’ve just found your ticket in the ticket system. The solution will be ready in a few days.
Nice to hear, because I’m totally fed up with forwarding files to you, or marking them as approved, only to get an email the very next day warning me about the very same files!!! Even when you’ve given them the green light, they still come back to haunt my dashboards!
Basically, it appears that somewhere along the line, you broke something which didn’t need fixing!
