“Archive not found” Error message

  • Resolved JW-DD

    (@jw-dd)


    3 years, 8 months ago

    I’m using Duplicator Lite and getting an error trying to restore my site.

    I put both installer.php and the ZIP file in the root directory of an empty site – same domain name as the original and the database exists with correct name, user name and password – but I get this error message when I run installer.php –

    “Archive not found! The required archive file must be present in the ‘Extraction Path’ below.

    The Extraction Path shown has a “/home/customer/www/” prefix in front of the domain name that I don’t see with File Manager but that may be there per what Duplicator sees. Regardless, surely Duplicator should find the ZIP file in the same directory as installer.php, no?

    The error screen also says –
    Expected Size: 351.51MB Actual Size: 0B

    Yes, the ZIP file is 351Mb which means the installer.php is correctly matched to the ZIP I uploaded, but the 0B size means it somehow…isn’t “seen.”

    Any recommendations per correcting? Thanks.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Cory Lamle

    (@corylamleorg)

    3 years, 8 months ago

    Hey @jw-dd

    Thanks for the feedback! There are a few items in the FAQ that may provide a solution to this issue, this one may get you going.

    – How to fix general installer UI & bootstrap/archive issues?
    – https://snapcreek.com/duplicator/docs/faqs-tech/#faq-installer-050-q

    See Issue A

    If that doesn’t help and you would like to submit a support ticket for this issue we can have a closer look at your setup. Please provide a link to this forum thread when submitting the ticket.

    Hope this helps~

    Thread Starter JW-DD

    (@jw-dd)

    3 years, 8 months ago

    Cory, thanks. I was able to restore the site by extracting the *installer-backup.php file from ZIP. Looks like the problem I experienced was because the installer.php file was matched to a prior ZIP, so I needed to replace that with the correct version.

    Cory Lamle

    (@corylamleorg)

    3 years, 8 months ago

    Thanks for the update!

Viewing 3 replies - 1 through 3 (of 3 total)

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