• Resolved cybeardjm

    (@didierjm)


    Hi,
    Have some strange behavior here and looking for ideas to investigate further…

    I have 4 (main) blogs on the same hosting, each one on a subdomain (WWW, AMF…).
    Removed GAnalytics to install Matomo via the plugin v4.10.0
    2 of them work perfectly, data appears in the various dashboards (summary, widgets…). No problem.
    For the main blog (WWW), I can see the real time visits on Matomo’s dashboard, but no data is compiled in reports since the setup.
    There are no major differences between these blogs such as plugins, except the WWW one has more traffic.

    The main error:

    Archiving last ran successfully on Tuesday, August 2, 2022 16:58:52 which is 1 days 21:53:49 ago

    I investigated in various places, and it appears the manual triggering of “Archive reports” on the Troubleshooting page says:
    Matomo Archive Warnings: 'Got invalid response from API request: ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=day&date=2022-08-04&format=json&trigger=archivephp. The response was empty. This usually means a server error. A solution to this error is generally to increase the value of \'memory_limit\' in your php.ini file. For more information and the error message please check in your PHP CLI error log file. As this core:archive command triggers PHP processes over the CLI, you can find where PHP CLI logs are stored by running this command: php -i | grep error_log'

    OK, I checked and the memory-limit is set @ 192M. Tried to increase to 256MB, and as it doesn’t work, asked my host already (as it’s a shared host) if value was locked.

    What I don’t understand is the following:
    Why only 1 WP blog on 4 has this problem?
    Too much data?
    Bigger blog (more content, traffic etc…)?
    I disabled non vital plugins (such as cache etc.) to free some resources already, but still no luck. Did a test with a minimal configuration (almost no plugins), same…

    What should I try/investigate on the WWW blog vs the working ones?
    Have no clue so far…

    Sincerely
    DJM

    • This topic was modified 3 years, 10 months ago by cybeardjm.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter cybeardjm

    (@didierjm)

    adding the full diag report

    # Matomo
    
    * Version de l’extension Matomo: 4.10.0
    * Config existe et est accessible en écriture.: Oui ("$abs_path/wp-content/uploads/matomo/config/config.ini.php" )
    * JS Tracker existe et est accessible en écriture.: Oui ("$abs_path/wp-content/uploads/matomo/matomo.js" )
    * Répertoires de l’extension: Yes ([{"pluginsPathAbsolute":"$abs_path\/wp-content\/plugins\/matomo\/plugins","webrootDirRelativeToMatomo":"..\/"}])
    * Répertoire temporaire accessible en écriture: Yes ($abs_path/wp-content/cache/matomo)
    * Version de Matomo: 4.10.0
    * idSite du site web Matomo: 1
    * Version installée de Matomo: 4.10.0 (Install date: 2022-08-02 14:58:34)
    * Upgrades outstanding: No
    * Upgrade in progress: No
    
    ## Endpoints
    
    * Matomo JavaScript Tracker URL:  ($site_url/wp-content/uploads/matomo/matomo.js)
    * Matomo JavaScript Tracker - WP Rest API:  ($site_url/wp-json/matomo/v1/hit/)
    * Matomo HTTP Tracking API:  ($site_url/wp-content/plugins/matomo/app/matomo.php)
    * Matomo HTTP Tracking API - WP Rest API:  ($site_url/wp-json/matomo/v1/hit/)
    
    ## Crons
    
    * Heure du serveur: 2022-08-04 15:16:43
    * Heure du site web: 2022-08-04 16:16:43 (Les dates ci-dessous sont affichées dans le fuseau horaire du site web)
    * Sync users & sites: Next run: 2022-08-05 14:34:00 (22 hours 17 min) ( Last started: 2022-08-04 15:25:48 (-50 min 55s). Last ended: 2022-08-04 15:25:48 (-50 min 55s). Interval: daily)
    * Archive: Next run: 2022-08-04 16:34:00 (17 min 17s) ( Last started: 2022-08-04 15:34:06 (-42 min 37s). Last ended: 2022-08-04 15:34:14 (-42 min 29s). Interval: hourly)
    * Update GeoIP DB: Next run: 2022-09-03 14:34:00 (29 days 22 hours) ( Last started: 2022-08-04 14:34:14 (-1 hours 42 min). Last ended: 2022-08-04 14:34:19 (-1 hours 42 min). Interval: matomo_monthly)
    
    ## Contrôles obligatoires
    
    * PHP version >= : ok 
    * PDO extension: ok 
    * PDO\MYSQL extension: ok 
    * MYSQLI extension: ok 
    * Other required extensions: ok 
    * Required functions: ok 
    * Required PHP configuration (php.ini): ok 
    * Directories with write access: ok 
    * Directories with write access for Tag Manager: ok 
    
    ## Contrôles facultatifs
    
    * 64-bit PHP Binary: ok 
    * Tracker status: ok 
    * Memory limit: ok 
    * Time zone: ok 
    * Open URL: ok 
    * PageSpeed is turned off: ok 
    * GD > 2.x + FreeType (graphics): ok 
    * Other extensions: ok 
    * Other functions: ok 
    * Filesystem: ok 
    * Warning Last Successful Archiving Completion: warning  (Archiving last ran successfully on Tuesday, August 2, 2022 16:58:52 which is 1 days 22:17:50 ago )
    * Database abilities: ok 
    * Warning Max Packet Size: warning  (It is recommended to configure a 'max_allowed_packet' size in your MySQL database of at least 64MB. Configured is currently 32MB. )
    * Geolocation: ok 
    * Update over HTTPS: ok 
    * Supports Async Archiving: Yes
    * Location provider ID: geoip2php
    * Location provider available: Yes
    * Location provider working: Yes
    * Warning Proxy header: HTTP_X_FORWARDED_FOR (A proxy header is set which means you maybe need to configure a proxy header in the Advanced settings to make location reporting work. If the location in your reports is detected correctly, you can ignore this warning. Learn more: https://matomo.org/faq/wordpress/how-do-i-fix-the-proxy-header-warning-in-the-matomo-for-wordpress-system-report/)
    * Had visit in last 5 days: Yes
    * Matomo URL: Yes ($site_url/wp-content/plugins/matomo/app/)
    
    ## Matomo Settings
    
    * Track mode: default
    * Track codeposition: footer
    * Track api endpoint: default
    * Track js endpoint: default
    * Version history: 4.10.0
    * Core version: 4.10.0
    * Last tracking settings update: 1659620449
    * Last settings update: 1659620449
    * Show get started page: 0
    * Track ecommerce: No
    * Track search: Yes
    * Track 404: Yes
    * Track crossdomain linking: Yes
    * Track feed: Yes
    * Track feed addcampaign: Yes
    * Track heartbeat: 15
    * Track jserrors: Yes
    * Delete all data uninstall: No
    * Mail history: 2022-08-04 02:02:15, 2022-08-02 21:00:44
    
    ## Logs
    
    * Warning archive_main: 2022-08-04 15:34:14 (12 total errors during this script execution, please investigate and try and fix these errors. => CronArchive.php:625; CronArchive.php:618; CronArchive.php:280; Access.php:670; CronArchive.php:284; ScheduledTasks.php:332; class-wp-hook.php:305; class-wp-hook.php:331; plugin.php:524; wp-cron.php:138;)
    * Warning archive_errors: 2022-08-04 15:34:14 ('Got invalid response from API request: ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=day&date=2022-08-04&format=json&trigger=archivephp. The response was empty. This usually means a server error. A solution to this error is generally to increase the value of \'memory_limit\' in your php.ini file.  For more information and the error message please check in your PHP CLI error log file. As this core:archive command triggers PHP processes over the CLI, you can find where PHP CLI logs are stored by running this command: php -i | grep error_log' 'Error unserializing the following response from ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=day&date=2022-08-04&format=json&trigger=archivephp: \'\'' 'Got invalid response from API request: ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=day&date=2022-08-03&format=json&trigger=archivephp. The response was empty. This usually means a server error. A solution to this error is generally to increase the value of \'memory_limit\' in your php.ini file.  For more information and the error message please check in your PHP CLI error log file. As this core:archive command triggers PHP processes over the CLI, you can find where PHP CLI logs are stored by running this command: php -i | grep error_log' 'Error unserializing the following response from ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=day&date=2022-08-03&format=json&trigger=archivephp: \'\'' 'Got invalid response from API request: ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=day&date=2022-08-02&format=json&trigger=archivephp. The response was empty. This usually means a server error. A solution to this error is generally to increase the value of \'memory_limit\' in your php.ini file.  For more information and the error message please check in your PHP CLI error log file. As this core:archive command triggers PHP processes over the CLI, you can find where PHP CLI logs are stored by running this command: php -i | grep error_log' 'Error unserializing the following response from ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=day&date=2022-08-02&format=json&trigger=archivephp: \'\'' 'Got invalid response from API request: ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=week&date=2022-08-01&format=json&trigger=archivephp. The response was empty. This usually means a server error. A solution to this error is generally to increase the value of \'memory_limit\' in your php.ini file.  For more information and the error message please check in your PHP CLI error log file. As this core:archive command triggers PHP processes over the CLI, you can find where PHP CLI logs are stored by running this command: php -i | grep error_log' 'Error unserializing the following response from ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=week&date=2022-08-01&format=json&trigger=archivephp: \'\'' 'Got invalid response from API request: ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=month&date=2022-08-01&format=json&trigger=archivephp. The response was empty. This usually means a server error. A solution to this error is generally to increase the value of \'memory_limit\' in your php.ini file.  For more information and the error message please check in your PHP CLI error log file. As this core:archive command triggers PHP processes over the CLI, you can find where PHP CLI logs are stored by running this command: php -i | grep error_log' 'Error unserializing the following response from ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=month&date=2022-08-01&format=json&trigger=archivephp: \'\'' 'Got invalid response from API request: ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=year&date=2022-01-01&format=json&trigger=archivephp. The response was empty. This usually means a server error. A solution to this error is generally to increase the value of \'memory_limit\' in your php.ini file.  For more information and the error message please check in your PHP CLI error log file. As this core:archive command triggers PHP processes over the CLI, you can find where PHP CLI logs are stored by running this command: php -i | grep error_log' 'Error unserializing the following response from ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=year&date=2022-01-01&format=json&trigger=archivephp: \'\'' '12 total errors during this script execution, please investigate and try and fix these errors.' => ScheduledTasks.php:345; class-wp-hook.php:305; class-wp-hook.php:331; plugin.php:524; wp-cron.php:138;)
    * Warning archive_main: 2022-08-04 16:04:36 (12 total errors during this script execution, please investigate and try and fix these errors. => CronArchive.php:625; CronArchive.php:618; CronArchive.php:280; Access.php:661; CronArchive.php:284; ScheduledTasks.php:332; SystemReport.php:157; SystemReport.php:222; class-wp-hook.php:307; class-wp-hook.php:331; plugin.php:476; admin.php:259;)
    * Warning archive_errors: 2022-08-04 16:04:36 ('Got invalid response from API request: ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=day&date=2022-08-04&format=json&trigger=archivephp. The response was empty. This usually means a server error. A solution to this error is generally to increase the value of \'memory_limit\' in your php.ini file.  For more information and the error message please check in your PHP CLI error log file. As this core:archive command triggers PHP processes over the CLI, you can find where PHP CLI logs are stored by running this command: php -i | grep error_log' 'Error unserializing the following response from ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=day&date=2022-08-04&format=json&trigger=archivephp: \'\'' 'Got invalid response from API request: ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=day&date=2022-08-03&format=json&trigger=archivephp. The response was empty. This usually means a server error. A solution to this error is generally to increase the value of \'memory_limit\' in your php.ini file.  For more information and the error message please check in your PHP CLI error log file. As this core:archive command triggers PHP processes over the CLI, you can find where PHP CLI logs are stored by running this command: php -i | grep error_log' 'Error unserializing the following response from ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=day&date=2022-08-03&format=json&trigger=archivephp: \'\'' 'Got invalid response from API request: ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=day&date=2022-08-02&format=json&trigger=archivephp. The response was empty. This usually means a server error. A solution to this error is generally to increase the value of \'memory_limit\' in your php.ini file.  For more information and the error message please check in your PHP CLI error log file. As this core:archive command triggers PHP processes over the CLI, you can find where PHP CLI logs are stored by running this command: php -i | grep error_log' 'Error unserializing the following response from ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=day&date=2022-08-02&format=json&trigger=archivephp: \'\'' 'Got invalid response from API request: ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=week&date=2022-08-01&format=json&trigger=archivephp. The response was empty. This usually means a server error. A solution to this error is generally to increase the value of \'memory_limit\' in your php.ini file.  For more information and the error message please check in your PHP CLI error log file. As this core:archive command triggers PHP processes over the CLI, you can find where PHP CLI logs are stored by running this command: php -i | grep error_log' 'Error unserializing the following response from ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=week&date=2022-08-01&format=json&trigger=archivephp: \'\'' 'Got invalid response from API request: ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=month&date=2022-08-01&format=json&trigger=archivephp. The response was empty. This usually means a server error. A solution to this error is generally to increase the value of \'memory_limit\' in your php.ini file.  For more information and the error message please check in your PHP CLI error log file. As this core:archive command triggers PHP processes over the CLI, you can find where PHP CLI logs are stored by running this command: php -i | grep error_log' 'Error unserializing the following response from ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=month&date=2022-08-01&format=json&trigger=archivephp: \'\'' 'Got invalid response from API request: ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=year&date=2022-01-01&format=json&trigger=archivephp. The response was empty. This usually means a server error. A solution to this error is generally to increase the value of \'memory_limit\' in your php.ini file.  For more information and the error message please check in your PHP CLI error log file. As this core:archive command triggers PHP processes over the CLI, you can find where PHP CLI logs are stored by running this command: php -i | grep error_log' 'Error unserializing the following response from ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=year&date=2022-01-01&format=json&trigger=archivephp: \'\'' '12 total errors during this script execution, please investigate and try and fix these errors.' => ScheduledTasks.php:345; SystemReport.php:157; SystemReport.php:222; class-wp-hook.php:307; class-wp-hook.php:331; plugin.php:476; admin.php:259;)
    * Warning archive_main: 2022-08-04 16:13:55 (12 total errors during this script execution, please investigate and try and fix these errors. => CronArchive.php:625; CronArchive.php:618; CronArchive.php:280; Access.php:661; CronArchive.php:284; ScheduledTasks.php:332; SystemReport.php:157; SystemReport.php:222; class-wp-hook.php:307; class-wp-hook.php:331; plugin.php:476; admin.php:259;)
    * Warning archive_errors: 2022-08-04 16:13:55 ('Got invalid response from API request: ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=day&date=2022-08-04&format=json&trigger=archivephp. The response was empty. This usually means a server error. A solution to this error is generally to increase the value of \'memory_limit\' in your php.ini file.  For more information and the error message please check in your PHP CLI error log file. As this core:archive command triggers PHP processes over the CLI, you can find where PHP CLI logs are stored by running this command: php -i | grep error_log' 'Error unserializing the following response from ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=day&date=2022-08-04&format=json&trigger=archivephp: \'\'' 'Got invalid response from API request: ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=day&date=2022-08-03&format=json&trigger=archivephp. The response was empty. This usually means a server error. A solution to this error is generally to increase the value of \'memory_limit\' in your php.ini file.  For more information and the error message please check in your PHP CLI error log file. As this core:archive command triggers PHP processes over the CLI, you can find where PHP CLI logs are stored by running this command: php -i | grep error_log' 'Error unserializing the following response from ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=day&date=2022-08-03&format=json&trigger=archivephp: \'\'' 'Got invalid response from API request: ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=day&date=2022-08-02&format=json&trigger=archivephp. The response was empty. This usually means a server error. A solution to this error is generally to increase the value of \'memory_limit\' in your php.ini file.  For more information and the error message please check in your PHP CLI error log file. As this core:archive command triggers PHP processes over the CLI, you can find where PHP CLI logs are stored by running this command: php -i | grep error_log' 'Error unserializing the following response from ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=day&date=2022-08-02&format=json&trigger=archivephp: \'\'' 'Got invalid response from API request: ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=week&date=2022-08-01&format=json&trigger=archivephp. The response was empty. This usually means a server error. A solution to this error is generally to increase the value of \'memory_limit\' in your php.ini file.  For more information and the error message please check in your PHP CLI error log file. As this core:archive command triggers PHP processes over the CLI, you can find where PHP CLI logs are stored by running this command: php -i | grep error_log' 'Error unserializing the following response from ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=week&date=2022-08-01&format=json&trigger=archivephp: \'\'' 'Got invalid response from API request: ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=month&date=2022-08-01&format=json&trigger=archivephp. The response was empty. This usually means a server error. A solution to this error is generally to increase the value of \'memory_limit\' in your php.ini file.  For more information and the error message please check in your PHP CLI error log file. As this core:archive command triggers PHP processes over the CLI, you can find where PHP CLI logs are stored by running this command: php -i | grep error_log' 'Error unserializing the following response from ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=month&date=2022-08-01&format=json&trigger=archivephp: \'\'' 'Got invalid response from API request: ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=year&date=2022-01-01&format=json&trigger=archivephp. The response was empty. This usually means a server error. A solution to this error is generally to increase the value of \'memory_limit\' in your php.ini file.  For more information and the error message please check in your PHP CLI error log file. As this core:archive command triggers PHP processes over the CLI, you can find where PHP CLI logs are stored by running this command: php -i | grep error_log' 'Error unserializing the following response from ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=year&date=2022-01-01&format=json&trigger=archivephp: \'\'' '12 total errors during this script execution, please investigate and try and fix these errors.' => ScheduledTasks.php:345; SystemReport.php:157; SystemReport.php:222; class-wp-hook.php:307; class-wp-hook.php:331; plugin.php:476; admin.php:259;)
    
    # WordPress
    
    * Home URL: $site_url
    * Site URL: $site_url
    * WordPress Version: 6.0.1
    * Number of blogs: 1
    * Multisite Enabled: No
    * Network Enabled: No
    * WP_DEBUG: No
    * WP_DEBUG_DISPLAY: Yes
    * WP_DEBUG_LOG: No
    * DISABLE_WP_CRON: -
    * FORCE_SSL_ADMIN: Yes
    * WP_CACHE: No
    * CONCATENATE_SCRIPTS: -
    * COMPRESS_SCRIPTS: -
    * COMPRESS_CSS: -
    * ENFORCE_GZIP: -
    * WP_LOCAL_DEV: -
    * WP_CONTENT_URL: $site_url/wp-content
    * WP_CONTENT_DIR: $abs_path/wp-content
    * UPLOADS: -
    * BLOGUPLOADDIR: -
    * DIEONDBERROR: -
    * WPLANG: -
    * ALTERNATE_WP_CRON: -
    * WP_CRON_LOCK_TIMEOUT: 60
    * WP_DISABLE_FATAL_ERROR_HANDLER: -
    * MATOMO_SUPPORT_ASYNC_ARCHIVING: -
    * MATOMO_TRIGGER_BROWSER_ARCHIVING: -
    * MATOMO_ENABLE_TAG_MANAGER: -
    * MATOMO_SUPPRESS_DB_ERRORS: -
    * MATOMO_ENABLE_AUTO_UPGRADE: -
    * MATOMO_DEBUG: -
    * MATOMO_SAFE_MODE: -
    * MATOMO_GLOBAL_UPLOAD_DIR: -
    * MATOMO_LOGIN_REDIRECT: -
    * Permalink Structure: /%postname%/
    * Possibly uses symlink: No
    * Upload base url: $site_url/wp-content/uploads
    * Upload base dir: $abs_path/wp-content/uploads
    * Upload url: $site_url/wp-content/uploads/2022/08
    * Custom upload_path: 
    * Custom upload_url_path: 
    * Compatible content directory: Yes
    
    # WordPress Plugins
    
    * ActivityPub: 0.13.4
    * Akismet Anti-Spam: 5.0
    * Beautiful and responsive cookie consent: 2.9.0
    * Better Click To Tweet: 5.10.2
    * CodeBard's Patron Button and Widgets for Patreon: 2.1.5
    * Code Snippets: 3.2.0
    * Enhanced Media Library: 2.8.9
    * Getwid: 1.8.2
    * Gutenberg: 13.8.0
    * Login LockDown: v1.8.1
    * Matomo Analytics - Ethical Stats. Powerful Insights.: 4.10.0
    * NodeInfo: 1.0.6
    * Performance Lab: 1.3.0
    * Read Meter - Reading Time & Progress Bar for WordPress.: 1.0.6
    * Redirection: 5.3.1
    * Semantic-Linkbacks: 3.11.1
    * Site Kit by Google: 1.80.0
    * Smush: 3.10.3 (Network enabled)
    * W3 Total Cache: 2.2.3 (Network enabled)
    * WebFinger: 3.2.5
    * Webmention: 4.0.8
    * WebP Express: 0.25.5 (Network enabled)
    * WP-Optimize - Clean, Compress, Cache: 3.2.6
    * WPCode - Insert Headers, Footers, and Code Snippets: 2.0.1
    * WP Crontrol: 1.14.0
    * WP Database Backup: 5.8.3
    * WPForms Lite: 1.7.5.5
    * WP to Buffer: 3.8.2
    * Yoast Duplicate Post: 4.5
    * Yoast SEO: 19.4
    * Active Plugins: 12 (akismet duplicate-post enhanced-media-library insert-headers-and-footers login-lockdown matomo redirection wordpress-seo wp-crontrol wp-database-backup wp-to-buffer wpforms-lite)
    * Theme: twentytwenty (twentytwenty)
    
    # Server
    
    * Server Info: Apache
    * PHP OS: Linux
    * PHP Version: 7.4.25
    * PHP SAPI: fpm-fcgi
    * PHP Binary Name: php-fpm
    * PHP Error Reporting: 0 After bootstrap: 0
    * PHP Found Binary: php -q
    * Timezone: UTC
    * WP timezone: Africa/Porto-Novo
    * Locale: fr_FR
    * User Locale: en_US
    * Memory Limit: 256M (At least 128MB recommended. Depending on your traffic 256MB or more may be needed.)
    * WP Memory Limit: 40M
    * WP Max Memory Limit: 256M
    * Timezone version: 2021.1
    * Time: 1659626204
    * Max Execution Time: 180
    * Max Post Size: 128M
    * Max Upload Size: 134217728
    * Max Input Vars: 2500
    * Disabled PHP functions: No
    * zlib.output_compression is off: Yes
    * Curl Version: 7.52.1, OpenSSL/1.0.2u
    * Suhosin installed: No
    
    # Database
    
    * MySQL Version: 5.7.23
    * Mysqli Connect: Yes
    * Force MySQL over Mysqli: No
    * DB Prefix: yrc_
    * DB CHARSET: utf8
    * DB COLLATE: 
    * SHOW ERRORS: No
    * SUPPRESS ERRORS: No
    * Uses Socket: No
    * Uses IPv6: No
    * Matomo tables found: 75
    * DB tables exist: Yes
    * Matomo users found: 2
    * Matomo sites found: 1
    * Permissions obligatoires: OK
    
    # Browser
    
    * Browser:  (Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:103.0) Gecko/20100101 Firefox/103.0)
    * Language: fr,fr-fr,en-us,en

    Hi @didierjm

    I have no idea why your problem happens only on some blogs.

    But you can try to disable the asynchronous archiving process by adding in your wp-config,php file the following content:

    if (!defined('MATOMO_SUPPORT_ASYNC_ARCHIVING')) {
    define('MATOMO_SUPPORT_ASYNC_ARCHIVING', false);
    }
    

    Let me know if this solve your issue.

    Kind regards

    Mat

    Thread Starter cybeardjm

    (@didierjm)

    @mattmary thx for your answer. Will keep it in mind, as I’m changing optics…
    I installed Matomo on premise on 1 of my subdomains, connected the WWW blog to it via the other plugin and so far it seems to work.
    Just added a 2nd low traffic site and about to add the last 2 and see how it goes.
    My idea is that instead of having Matomo x 4 on my shared hosting, I’d only 1 instance running – might be wrong in thinking so, but at least WWW has stats coming in…
    At least this setup was comfortable with 192MB of memory limit. But now it asks for a bigger packet size “It is recommended to configure a ‘max_allowed_packet’ size in your MySQL database of at least 64MB. Configured is currently 32MB.” Not sure I’m allowed to change the value. Will check.
    Sincerely
    DJM

    Hi @didierjm

    It definitively makes sense to have only one instance of Matomo to track all your websites.
    Happy to see that you are getting all your data now.
    As you switched to matomo on premise I’ll close this topic. Feel free to open a new one if you choose to use our plugin back.
    Kind regards

    Mat

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