archiving stuck

  • Resolved jandrews8761

    (@jandrews8761)


    2 months ago

    I attempted to archive 3K of old orders, the archiving froze at 0%. So I attempted a smaller operation involving 79 cancelled orders, it froze at 2%. As seen in other posts, I cleared all cache.

    This is a managed WordPress site on SiteGround.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support toukirwpdev

    (@toukirwpdev)

    2 months ago

    Hi there,

    Sorry to hear you’re experiencing this issue. We understand how frustrating it is when the archiving process gets stuck.

    To help us investigate further, could you please share the following details:

    • Which archive storage option you are using (e.g., Local DB, Remote DB, etc.)
    • The date range selected for the archive process
    • Which version of the plugin you are currently using
    • A screenshot of any error messages appearing in the browser console (right-click → Inspect → Console)

    This will help us pinpoint the root cause and assist you more effectively.

    Thread Starter jandrews8761

    (@jandrews8761)

    2 months ago

    Local storge
    1.12.0
    3 months, order status=cancelled.

    Plugin Support toukirwpdev

    (@toukirwpdev)

    2 months ago

    Thanks for sharing the screenshots. We’ll look into the issue and get back to you as soon as possible.

    We appreciate your understanding and patience.

    Plugin Support toukirwpdev

    (@toukirwpdev)

    2 months ago

    Thanks for sharing the screenshot.

    From your console log, the REST API requests are returning status 200 (success), which means the archiving process is starting correctly. Usually, when the progress stays at 0–2%, it’s related to caching or server restrictions.

    Please try these steps:

    • Temporarily disable caching/optimization, security/firewall plugins.
    • If SiteGround Optimizer is active, disable: Dynamic Cache, Memcached, Frontend Optimization.
    • Check if REST API requests are being restricted by the server firewall: SiteGround sometimes blocks repeated background requests automatically. If possible, please ask SiteGround support whether REST API loop requests are limited for your site.
    • For testing purposes, please reduce the number of orders selected for archiving. Try archiving around 100 orders first to check whether the process completes successfully.
    Plugin Support toukirwpdev

    (@toukirwpdev)

    1 month, 2 weeks ago

    The issue has been resolved in our latest plugin update.

    This issue has been fixed in the latest version, and the archiving process should work correctly now.

    If the issue still persists after updating, feel free to let us know. We’ll be happy to investigate further.

Viewing 5 replies - 1 through 5 (of 5 total)

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