Arile plugin causing Fatal Errors

  • jaba13

    (@jaba13)


    4 years, 5 months ago

    Hi The Arile Extra plugin is causing Fatal Errors.
    When I disable the errors go away when a enable the plugin they are there.

    Not sure how I can fix this.
    Any guidance or tips would be appreciated.
    See errors when the plugin is enabled
    Website “Secure Vibes” (https://securevibes.be): Failed to reset cache for the instance #28: PHP Fatal error: Uncaught Error: Class ‘Designexo_Customize_Base_Option’ not found in /var/www/vhosts/securevibes.be/httpdocs/wp-content/plugins/arile-extra/inc/designexo/customizer/sections/extra-designexo-slider-customizer-settings.php:12

Viewing 8 replies - 1 through 8 (of 8 total)
  • Theme Author Theme Arile

    (@themearile)

    4 years, 5 months ago

    Hi jaba13

    Thanks for contacting us. Don’t worry we are here to help you.

    We have checked your site URL and the error did not show on your site. Please share a snapshot of the error with the page template where you got the error.

    Thanks

    Thread Starter jaba13

    (@jaba13)

    4 years, 5 months ago

    Hello

    The error is happening when I want to login from the plesk c-panel via the WordPress Toolkit. When I disable the plugin it works and when I enable the plugin it doesn’t.

    Thread Starter jaba13

    (@jaba13)

    4 years, 5 months ago

    I also receive daily mails with the following:

    Updates were not installed for the following items:

1. Website "Secure Vibes" (https://securevibes.be): Failed to reset cache for the instance #28: PHP Fatal error: Uncaught Error: Class 'Designexo_Customize_Base_Option' not found in /var/www/vhosts/securevibes.be/httpdocs/wp-content/plugins/arile-extra/inc/designexo/customizer/sections/extra-designexo-slider-customizer-settings.php:12
Stack trace:
#0 /var/www/vhosts/securevibes.be/httpdocs/wp-content/plugins/arile-extra/inc/designexo/customizer/extra-designexo-customizer.php(22): require()
#1 /var/www/vhosts/securevibes.be/httpdocs/wp-content/plugins/arile-extra/inc/designexo/customizer/extra-designexo-customizer.php(39): ArileExtra_Designexo_Customizer->arileextra_designexo_customizer_settings()
#2 /var/www/vhosts/securevibes.be/httpdocs/wp-content/plugins/arile-extra/inc/designexo/designexo.php(6): require('/var/www/vhosts...')
#3 /var/www/vhosts/securevibes.be/httpdocs/wp-content/plugins/arile-extra/arile-extra.php(35): require('/var/www/vhosts...')
#4 /var/www/vhosts/securevibes.be/httpdocs/wp-includes/class-wp-hook.php(303): arile_extra_init()
#5 /var/www/vhosts/securevibes.be/httpdocs/wp-includes/class-wp-hook.php in /var/www/vhosts/securevibes.be/httpdocs/wp-content/plugins/arile-extra/inc/designexo/customizer/sections/extra-designexo-slider-customizer-settings.php on line 12
Fatal error: Uncaught Error: Class 'Designexo_Customize_Base_Option' not found in /var/www/vhosts/securevibes.be/httpdocs/wp-content/plugins/arile-extra/inc/designexo/customizer/sections/extra-designexo-slider-customizer-settings.php:12
Stack trace:
#0 /var/www/vhosts/securevibes.be/httpdocs/wp-content/plugins/arile-extra/inc/designexo/customizer/extra-designexo-customizer.php(22): require()
#1 /var/www/vhosts/securevibes.be/httpdocs/wp-content/plugins/arile-extra/inc/designexo/customizer/extra-designexo-customizer.php(39): ArileExtra_Designexo_Customizer->arileextra_designexo_customizer_settings()
#2 /var/www/vhosts/securevibes.be/httpdocs/wp-content/plugins/arile-extra/inc/designexo/designexo.php(6): require('/var/www/vhosts...')
#3 /var/www/vhosts/securevibes.be/httpdocs/wp-content/plugins/arile-extra/arile-extra.php(35): require('/var/www/vhosts...')
#4 /var/www/vhosts/securevibes.be/httpdocs/wp-includes/class-wp-hook.php(303): arile_extra_init()
#5 /var/www/vhosts/securevibes.be/httpdocs/wp-includes/class-wp-hook.php in /var/www/vhosts/securevibes.be/httpdocs/wp-content/plugins/arile-extra/inc/designexo/customizer/sections/extra-designexo-slider-customizer-settings.php on line 12
Error: There has been a critical error on this website.Learn more about troubleshooting WordPress. There has been a critical error on this website.
    Theme Author Theme Arile

    (@themearile)

    4 years, 5 months ago

    Hi jaba13

    Please enable all the sections of the front page then can check them as per the requirement. In fact, we have not seen any error yet on your site.

    Thanks

    Thread Starter jaba13

    (@jaba13)

    4 years, 5 months ago

    Hi Thanks for the feedback.
    I’m going to verify with my hosting provider as it is only happening from the Plesk C-panel.
    Will update the outcome in this ticket.

    Theme Author Theme Arile

    (@themearile)

    4 years, 5 months ago

    Great! Thanks.

    Thread Starter jaba13

    (@jaba13)

    4 years, 5 months ago

    Hello Arile theme team

    Was able to speak with the provider and they were Cleary stating after their analysis that the problem is related to the plugin.

    Can you please indicate what data you need to continue the investigation?

    Regards

    Theme Author Theme Arile

    (@themearile)

    4 years, 5 months ago

    Hi jaba13

    Cpanel is a different thing from the WordPress so this is not a plugin related issue.

    The Plugin is perfectly working with the WordPress CMS.

    If you get the error in WordPress admin panel and your site then please let us know and share the screenshot.

    Thanks

Viewing 8 replies - 1 through 8 (of 8 total)

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