Hello,
Thank you for your report.
We strongly advise creating a local site using WAMP or XAMPP, as WPvivid plugin is known to perform seamlessly with these platforms. Subsequently, please notify us of whether the issue has been resolved or persists.
Additionally, would you kindly access your web server via FTP client and send the restore log to our support email at support(a)wpvivid.com please? We will analyze it thoroughly to identify the issue. Thank you in advance for your cooperation.
To ensure efficient tracking of your thread, we kindly ask you to include the link to the thread in your email.
Kind regards.
