Asset Optimization Breaking Site

  • Resolved rbeckstead

    (@rbeckstead)


    8 years ago

    We have Hummingbird Pro on our WordPress site and want to utilize the Script Deferring via the Asset Optimization, however when we do that, it opens a modal that says “Checking Files, Hummingbird is running a test to measure your website performance, please wait.” and then it sits on 100% and doesn’t leave. While that’s happening, our site is inaccessible. We have already run multiple Hummingbird performance tests successfully so I believe this is a different “test”. Could you please advise on how to get the Asset Optimization feature to work appropriately? Thanks!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    8 years ago

    Hello @rbeckstead,

    hope you’re doing good today! 🙂

    This could be happening, if there’s already some issue in your website while loading (a broken CSS link, some JS error), or in case some other plugin is conflicting with the HummingBird scanning process.

    In order to check for loading issues, please go to Asset Optimization page after you enabled “dev tools”. For Chrome, see:
    https://developers.google.com/web/tools/chrome-devtools/shortcuts/
    https://developers.google.com/web/tools/chrome-devtools/console/

    If you don’t see any error in there, then you should proceed with a conflict test. Here’s how:
    – Backup your site (all files and database) so you can restore back, in case you lose any settings during the test. An alternative would be a staging site.
    – Deactivate all other plugins (and mu-plugins) apart from HummingBird
    – Activate a default theme like TwentySeventeen
    – Activate Asset Optimization again
    https://premium.wpmudev.org/wp-content/uploads/2015/09/Support-Process-Support-Process.gif

    Warm regards,
    Dimitris

    Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    8 years ago

    Hello @rbeckstead

    It’s been a while since we’ve heard back from you, so I’m marking this topic as resolved. Feel free to post back here, if more assistance is needed and we can re-open it and continue troubleshooting. 🙂

    Warm regards,
    Dimitris

    Thread Starter rbeckstead

    (@rbeckstead)

    8 years ago

    Goodness, sorry, Dimitris. I was waiting for our developer to try this and then were out of town with our company. I will try to have him try this and let you know how it goes as soon as he does. Thank you for your quick replies.

    Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    8 years ago

    Hello @rbeckstead,

    it’s been a while since we’ve heard back from you, so I mark this topic as resolved. Feel free to post back here, if more assistance is required and we can re-open it and carry on with it! 🙂

    Warm regards,
    Dimitris

Viewing 4 replies - 1 through 4 (of 4 total)

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