Assistance Needed: Payment Form Errors

  • Resolved openarmsfindlay

    (@openarmsfindlay)


    9 months ago

    Hello,

    I’ve been experiencing some issues with our payment form, and I’m hoping you can help troubleshoot.

    Several users have reported that they’re unable to complete their transactions. They’re able to fill out the form and enter the total amount due, but when they attempt to enter their credit card information and submit the payment, they receive an error message. This has occurred on at least three separate occasions.

    I’m not sure whether the issue is related to PayPal, the form itself, or possibly both. I’ve tried to identify the root cause but haven’t been able to pinpoint it.

    Any guidance or support you can provide would be greatly appreciated.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Saurabh – WPMU DEV Support

    (@wpmudev-support7)

    9 months ago

    Hello @openarmsfindlay

    Hope you’re doing well today! Sorry to hear about the issues you had to face with Forminator.

    I checked on the page that you’ve shared with the form, however, at the moment, it looks like you’ve removed the PayPal field from the form and have directly added the PayPal CTA button which doesn’t look to be coming from the Forminator form. Please refer to the screenshot here: https://monosnap.com/file/aZlMPu0zpEHOE95lhie92cf0jsoe0r

    To replicate and troubleshoot the issue further, would it be possible to share the form export of the form that showed the error? We can import it on our lab environment and see if the issue is replicated and check it further as to what could be causing it.

    To share the form export
    – Navigate to the “Forminator -> Forms” page in your site’s back-end
    – click on a little “gear” icon next to the form in question
    – select “Export” option
    – copy given export code and paste it at https://pastebin.com
    – include link to that paste in your response below.

    Note: this export will not include any data that is already submitted – they’ll stay safely on your site and we don’t need them anyway.

    Kind Regards,
    Saurabh

    Kris – WPMU DEV Support

    (@wpmudevsupport13)

    8 months, 2 weeks ago

    Hi @openarmsfindlay

    We haven’t heard from you in a while, I’ll go and mark this thread as resolved. If you have any additional questions or require further help, please let us know!

    Kind Regards,
    Kris

Viewing 2 replies - 1 through 2 (of 2 total)

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