Assistance Required: Unable to Turn Off Plugin

  • Resolved irisbarlev

    (@irisbarlev)


    1 year, 3 months ago

    Dear Support Team,

    I am experiencing an issue while trying to turn off a plugin. The popup that appears during the process is positioned outside the visible screen, making it impossible to proceed.

    Could you please provide support to resolve this issue?

    Thank you in advance for your assistance.

    Best regards,

    Iris Bar Lev

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Divyang Chaudhary

    (@divyangposimyth)

    1 year, 3 months ago

    Hello @irisbarlev
    This is Divyang from WDesignKit team.

    We’re sorry to see you go. Could you please share the reason behind deactivating the plugin? If there’s an issue or concern, we’d love to assist you and find a solution.

    If you still wish to proceed, you can deactivate the plugin by clicking the ‘Skip & Deactivate’ button.
    Refer to this image for guidance: https://prnt.sc/_zg4p1-_6pBe

    We would greatly appreciate it if you could provide feedback while deactivating the plugin. Your insights will help us improve and serve you better in the future.

    If you have any questions or need assistance, feel free to reach out to us.

    Best Regards.

    Plugin Support Divyang Chaudhary

    (@divyangposimyth)

    1 year, 1 month ago

    Hello @irisbarlev

    It’s been a while since we last heard from you. I hope you no longer encountering the issue. We are marking this ticket as resolved now.

    If you encounter any further issues or have any concerns, please open a new thread.

    Thank You.

Viewing 2 replies - 1 through 2 (of 2 total)

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