ATC not being fired

Resolved Soumik49
(@soumik49)

8 months, 4 weeks ago

I have configured Pixel through funnelkit, tested with meta Pixel helper extension and everything seems to be working fine, except that upon add to cart a button click event is being fired.

Please refer to the snap here.

ATC seems not being detected even though all settings on Funnelkit dashboard for Pixel setup is on. Refer this.

On Events Manager also I don’t see ATC being fired.

The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

Plugin Support Funnelkit Support
(@supportfunnelkit)

8 months, 3 weeks ago

Hi @soumik49,

Thanks for using the Funnelkit Builder and for reaching out to us.

We check and figure out that you are using the Woostify theme Ajax add to cart functionality on single product pages.

We notice that on the AJAX add to cart call, the response returned by this Woostify AJAX add to cart doesn’t send the proper response of the product added to the cart.

As per WooCommerce recommendations, it should return the response as stated on line number 123 on this page:
https://plugins.trac.ww.wp.xz.cn/browser/woocommerce/trunk/assets/js/frontend/add-to-cart.js#L123

However, we noticed the response has some missing code here: https://tinyurl.com/ykk8e4yl, due to which it is not tracking the “Add to cart” event.

So, you can reach out to the Woostify support team and request them to send a proper add to cart response as mentioned above.

Another thing you can do is like disable AJAX Add to Cart functionality from the Woostify theme and enable Ajax Add to Cart from the FunnelKit cart plugin here:
https://www.awesomescreenshot.com/image/56478164?key=d52ebfd6a4616b86f1611331b5af0212

And it will work.

Let us know if any follow-up questions.

Thanks
Team Funnelkit

Plugin Support Funnelkit Support
(@supportfunnelkit)

8 months, 3 weeks ago

Hi @soumik49,

Hope you are doing well.

We haven’t heard back. So marking this as resolved.

Feel free to create a new thread for any other query.

Thanks
Team Funnelkit

Viewing 2 replies - 1 through 2 (of 2 total)

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