“Attachment” button doesn’t work

Resolved stephernandez
(@stephernandez)

5 years, 11 months ago

Hello,
I use for the first time BP docs which does good work. I would have 2 requests:

1/ I can’t load an attached file, when I click on the “Attachment” button it looks like it will load and then nothing happens.
The site is on WP 5.4.1, in HTTPS, the theme is Enfold and I also use Youser to dress Buddypress.

2/I would like to be able to download the documents created with BD Docs (in Word or PDF format). Is it possible to offer you a payment for this work and if so how much?

Thank you for your support,
Stéphanie

The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)

Plugin Author David Cavins
(@dcavins)

5 years, 11 months ago

Hello, can you open the console while using that page to see if any JavaScript errors are being logged?
in Firefox: https://developer.mozilla.org/en-US/docs/Tools/Web_Console/Opening_the_Web_Console
in Chrome: https://developers.google.com/web/tools/chrome-devtools/console/

Thread Starter stephernandez
(@stephernandez)

5 years, 10 months ago

Hello David, David
here is the error message I have:

Uncaught TypeError: n.browser is undefined
i https://artmoma-h2020.eu/wp-content/plugins/youzer/includes/public/assets/js/youzer.min.js?ver=2.5.0:1

I am not a developer and I do not know if this information is useful in my case.
Can you enlighten me?
Thank you very much
Stephanie

Plugin Author David Cavins
(@dcavins)

5 years, 10 months ago

Hi @stephernandez,

Thanks for checking out the console. It sounds like there is an error in the JavaScript code that is provided by Youzer. JavaScript is fragile, so if there is an error, all JS-powered functionality on the page will break. Try temporarily deactivating Youzer and see if the issue goes away. If it’s solved, then open a ticket with the Youzer maintainers to fix the source of the issue.

Best,

-David

Thread Starter stephernandez
(@stephernandez)

5 years, 10 months ago

Hello David and thank you for the answer.
I deactivated Youser but the problem persists: when I click on the “Attachment” button the page refreshes for 3 seconds then nothing happens.
Another idea ?
Thank you, Stephanie
Plugin Author David Cavins
(@dcavins)

5 years, 10 months ago
Hi @stephernandez,

Check your console for errors; I suspect that now that Youzer isn’t breaking all JavaScript on the page, some other error has surfaced.
- This reply was modified 5 years, 10 months ago by David Cavins.
Thread Starter stephernandez
(@stephernandez)

5 years, 10 months ago

I have only the same error repeated by the console.
Above I have theses informations (in french sorry) :

Le cookie « aviaPrivacyMustOptInSetting » sera bientôt rejeté car son attribut « sameSite » est défini sur « none » ou une valeur invalide, et sans attribut « secure ». Pour en savoir plus sur l’attribut « sameSite », consultez https://developer.mozilla.org/docs/Web/HTTP/Headers/Set-Cookie/SameSite create
Cette page utilise la propriété non standard « zoom ». Envisagez d’utiliser calc() dans les valeurs des propriétés pertinentes ou utilisez « transform » avec « transform-origin: 0 0 ». create
La mise en page a été forcée avant le chargement complet de la page. Si les feuilles de style ne sont pas encore chargées, cela peut provoquer un flash de contenu non stylisé. jquery.js:3:25903

Uncaught TypeError: n.browser is undefined
i https://artmoma-h2020.eu/wp-content/plugins/youzer/includes/public/assets/js/youzer.min.js?ver=2.5.0:1
youzer.min.js:1:7478

Uncaught TypeError: n.browser is undefined
i https://artmoma-h2020.eu/wp-content/plugins/youzer/includes/public/assets/js/youzer.min.js?ver=2.5.0:1
youzer.min.js:1:7478

Uncaught TypeError: n.browser is undefined
i https://artmoma-h2020.eu/wp-content/plugins/youzer/includes/public/assets/js/youzer.min.js?ver=2.5.0:1
youzer.min.js:1:7478

Uncaught TypeError: n.browser is undefined
i https://artmoma-h2020.eu/wp-content/plugins/youzer/includes/public/assets/js/youzer.min.js?ver=2.5.0:1
youzer.min.js:1:7478

Plugin Author David Cavins
(@dcavins)

5 years, 10 months ago

Thanks! What does the console display when Youzer is disabled?

Thread Starter stephernandez
(@stephernandez)

5 years, 10 months ago

this :

MouseEvent.mozPressure est obsolète. Veuillez utiliser plutôt PointerEvent.pressure. tinymce.min.js:2:9108
Note: MonsterInsights does not track you as a logged-in site administrator to prevent site owners from accidentally skewing their own Google Analytics data.
If you are testing Google Analytics code, please do so either logged out or in the private browsing/incognito mode of your web browser. create:107:11
Le cookie « aviaPrivacyMustOptInSetting » sera bientôt rejeté car son attribut « sameSite » est défini sur « none » ou une valeur invalide, et sans attribut « secure ». Pour en savoir plus sur l’attribut « sameSite », consultez https://developer.mozilla.org/docs/Web/HTTP/Headers/Set-Cookie/SameSite create
Cette page utilise la propriété non standard « zoom ». Envisagez d’utiliser calc() dans les valeurs des propriétés pertinentes ou utilisez « transform » avec « transform-origin: 0 0 ». create
La mise en page a été forcée avant le chargement complet de la page. Si les feuilles de style ne sont pas encore chargées, cela peut provoquer un flash de contenu non stylisé. jquery.js:3:25903

Thread Starter stephernandez
(@stephernandez)

5 years, 10 months ago

Hi,
the problem probably come from my theme “Enfold”, because when I desactivate it, the button works.

Please could you reply to my second question ?
2/ I would like to be able to download the documents created with BD Docs (in Word or PDF format). Is it possible to offer you a payment for this work and if so how much?

If you can’t, could I ask to another developper to do that ?

Thank you
Stephanie

Plugin Author David Cavins
(@dcavins)

5 years, 10 months ago

Hi @stephernandez,

Regarding downloading as PDF or Word, it’s unlikely that we could bundle that capability with the plugin. I’ve done other projects that required PDF or Word output, and I’ve never found a way to do it that didn’t require changes to the server (installing open-source tool GhostScript for instance and all of it many dependencies).

However, it’s entirely doable for your specific installation on your server and a developer should be able to help you with that issue.

-David

Thread Starter stephernandez
(@stephernandez)

5 years, 10 months ago

I thank you for all the replies !
Have a nice day
Stephanie

Viewing 11 replies - 1 through 11 (of 11 total)

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