attachment not loading or uploaded

  • Resolved faishal

    (@halofaishal)


    11 months, 2 weeks ago

    when i tried to upload attachment as customer and admin or support agent, the attachment cant be found in wordpress media files or the link it created. when the attachment link clicked, it showed error File not found or access denied. How could this happened?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Ahsan Chowdhury

    (@ahsannayem)

    11 months, 2 weeks ago

    Hello @halofaishal ,

    Fluent Support stores attachments in your WordPress uploads directory (wp-content/uploads). However, the ticket is organized by ticket ID within that directory, so it will not appear directly in your general WordPress Media Library.

    If the server doesn’t have the correct write permissions for the wp-content/uploads directory (and its subdirectories created by Fluent Support), the files won’t be uploaded correctly. Similarly, if the permissions are too restrictive, the web server won’t be able to serve the files, leading to “access denied”.

    In this case, please check from your server, is there any restriction on uploads folder.

    Let me know the update.

    Thank you

    Thread Starter faishal

    (@halofaishal)

    11 months, 2 weeks ago

    after checking through wp-content/uploads/fluent-support folder, i can find folders of ticket attachment along with the files. but it cant be accessed by the plugin. I tried messing up with htaccess in fluent-support folder uploads to allow direct access to uploaded files, and still the plugin cant access them even though i can access them directly through its address

    • This reply was modified 11 months, 2 weeks ago by faishal.
    Plugin Support Ahsan Chowdhury

    (@ahsannayem)

    11 months, 1 week ago

    Would you please open a support ticket and WPManageNinja?

    We need to troubleshoot the issue from your end.

    Thank you

Viewing 3 replies - 1 through 3 (of 3 total)

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