Attachment not saved!?

  • Resolved fra8951r

    (@fra8951r)


    7 years, 6 months ago

    Hi,
    I installed your plug in today. I tested the ticket attachment several times but there is no attachment visible and no attachment in the directory /wp-content/uploads/awesome-support/.
    System status “Upload Folder” is green “Der Upload-Ordner existiert und ist beschreibbar.”
    I also checked “Do Not Mask Attachment Links”. But it was not successful.

    Please help me.

    Thx. and regards,
    Marc

Viewing 4 replies - 1 through 4 (of 4 total)
  • nigel01

    (@nigel01)

    7 years, 6 months ago

    Hi:

    What file extensions are you uploading?

    Also, can you turn on your WordPress debug flags and check to see if there are any related messages in debug.log.

    Thanks.

    Thread Starter fra8951r

    (@fra8951r)

    7 years, 6 months ago

    Hi,
    I tested with pdf and doc extensions.

    I got the following warnings:
    Warning: Use of undefined constant GLOB_BRACE – assumed ‘GLOB_BRACE’ (this will throw an Error in a future version of PHP) in /mnt/web303/c0/51/58486651/htdocs/WordPress_01/wp-content/plugins/awesome-support/includes/file-uploader/class-file-uploader.php on line 1738 Warning: glob() expects parameter 2 to be integer, string given in /mnt/web303/c0/51/58486651/htdocs/WordPress_01/wp-content/plugins/awesome-support/includes/file-uploader/class-file-uploader.php on line 1738
    Warning: Invalid argument supplied for foreach() in /mnt/web303/c0/51/58486651/htdocs/WordPress_01/wp-content/plugins/awesome-support/includes/file-uploader/class-file-uploader.php on line 1738 Warning: Cannot modify header information – headers already sent by (output started at /mnt/web303/c0/51/58486651/htdocs/WordPress_01/wp-content/plugins/awesome-support/includes/file-uploader/class-file-uploader.php:1738) in /mnt/web303/c0/51/58486651/htdocs/WordPress_01/wp-includes/pluggable.php on line 1219

    If I change GLOB_BRACE into ‘GLOB_BRACE’, then I got another warning:
    Warning: glob() expects parameter 2 to be integer, string given in /mnt/web303/c0/51/58486651/htdocs/WordPress_01/wp-content/plugins/awesome-support/includes/file-uploader/class-file-uploader.php on line 1738 Warning: Invalid argument supplied for foreach() in /mnt/web303/c0/51/58486651/htdocs/WordPress_01/wp-content/plugins/awesome-support/includes/file-uploader/class-file-uploader.php on line 1738 Warning: Cannot modify header information – headers already sent by (output started at /mnt/web303/c0/51/58486651/htdocs/WordPress_01/wp-content/plugins/awesome-support/includes/file-uploader/class-file-uploader.php:1738) in /mnt/web303/c0/51/58486651/htdocs/WordPress_01/wp-includes/pluggable.php on line 1219

    ????

    thanks
    Marc

    nigel01

    (@nigel01)

    7 years, 6 months ago

    Hi:

    I have no idea what the GLOB_BRACE constant is. What environment are you running in? Can you give us information about the following:

    – your PHP version
    – your wordpress version
    – your host information
    – your wordpress server linux operating system version

    We’ll likely need other configuration options as well. From what I can tell with a quick google search, that variable isn’t available under some unix configurations but that should not be the case if you’re using any of the mainstream WordPress hosts. But, if you’re using someone off the beaten path then they might not have everything available that WordPress needs.

    Thanks.

    nigel01

    (@nigel01)

    7 years, 6 months ago

    Hi:

    Since we haven’t had an update on this ticket in a while we’re going to go ahead and close the thread. If you need anything else please let us know by opening a new thread.

    Thanks very much!

Viewing 4 replies - 1 through 4 (of 4 total)

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