Attachments lost

  • Resolved alex.alp

    (@alexalp)


    8 years, 10 months ago

    hello, i created a contact form so people can submit their cover letter, resume and photo, but im having 2 problems.

    1- submissions are not being sent to the email i specified. Normal contact forms are sending messages, but for some reason, this particular contact form with attachments are not sending messages.

    2- I can see the entries on caldera forms, i can see people uploaded attachments, but when i click to see the attachment, it takes me to a page where the attachment was supposed uploaded it, but it shows nothing, file not found. I checked via FTP and i cant find the attachments anywhere.

    can you help me out please?
    thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor christiechirinos

    (@christiechirinos)

    8 years, 10 months ago

    Hi Alex,

    Thanks for using Caldera Forms, we really appreciate it.

    I have this article that has more information on file uploader fields: https://calderaforms.com/doc/how-caldera-forms-file-attachments-uploads-work/. In it, you can see that if the attachments are not selected to be saved to the Media Library, they will be deleted after upload. That, coupled with an email deliverability problem, could be your culprit.

    I would recommend 2 things:
    1. Set your file uploads to save to your Media Library, to ensure that the file attachments are going through.
    2. Look into our article on email deliverability: https://calderaforms.com/doc/improving-the-reliability-of-emails-sent-through-caldera-forms/ and consider signing up for Caldera Forms Pro, or SendGrid.

    I think your attachments are not being saved to the media library, and then your server is struggling to send emails, so that your attachments effectively feel lost. Try Step #1 to troubleshoot the attachment issue, then Step #2 to see if the emails are independently not being reliable.

    If you take these steps and still need help, we’re happy to help out in our support channel on our website: http://www.calderaforms.com/support.

    Thread Starter alex.alp

    (@alexalp)

    8 years, 10 months ago

    hi thanks a lot for the reply, i solved by selecting the checkbox of “Attach to mailer box” and “Add to Media Library”

Viewing 2 replies - 1 through 2 (of 2 total)

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