Attributes export returning incorrect data

  • Resolved celewolman

    (@celewolman)


    9 years, 8 months ago

    Sometime after last Thursday (9/8) a change was made in Export Order Items that has resulted in some of the attributes showing the wrong information.
    E.g. I have an attribute Meal Options that has values like “With Cheese”, “No Add-ins”, etc. The column now exports WA (the shipping state) for every cell.
    There is at least one other broken attribute. I would be happy to submit screenshots and sample exports from before and after.
    This needs to be fixed ASAP. Everything was fine last Thursday. Is there a way to roll back to the version I was using then?

    Thank you,
    Cele (on the verge of panic and self-destruction)

Viewing 4 replies - 1 through 4 (of 4 total)
  • Potent Plugins

    (@hearken)

    9 years, 8 months ago

    Hi Cele,
    I assume you’re referring to the Pro version of the plugin. Please note that these forums are intended for the free plugins only. If you open a ticket at http://support.potentplugins.com/, I can assist you by sending you the previous version of the plugin and work towards a resolution of the issue that you’re experiencing. If I can get access to your WordPress admin for troubleshooting purposes, that would expedite things in terms of finding the cause of the issue on your site.

    Thread Starter celewolman

    (@celewolman)

    9 years, 8 months ago

    Done. Switched to Potent Plugins ticket.

    Potent Plugins

    (@hearken)

    9 years, 8 months ago

    Hi Cele,
    Do you have a ticket number so I can expedite this for you? I checked the support system and didn’t see a ticket with your name on it.

    Thread Starter celewolman

    (@celewolman)

    9 years, 8 months ago

    Sorry, I didn’t realize it hadn’t posted. Just got it posted now.

Viewing 4 replies - 1 through 4 (of 4 total)

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