Attributes suddenly dissappeared

  • Resolved Picflick

    (@picflick)


    7 years, 4 months ago

    Hi
    I set up attributes on the wpadmin backend (see here) and it was showing fine for the vendor to select on the front-end when they upload a product. However, when I looked at my site recently its disappeared (see here).
    Please can you advise how we can fix this and bring it back.
    Thanks,
    Greg

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author WC Lovers

    (@wclovers)

    7 years, 4 months ago

    Hi,

    What is your WooCommerce version?

    WC Attributes section looks like this in latest version – https://ibb.co/PzGX9g4

    It’s quite different than yours – https://drive.google.com/open?id=1M8u1BzG4nmOxI1P6ponltAAv18dAAsDC

    Are you using any other custom attributes plugin?

    Thank You

    Thread Starter Picflick

    (@picflick)

    7 years, 4 months ago

    Thanks for the response. We are using:

    • Woocommerce Version 3.5.4
    • Woocommerce Frontend Manager Version 5.3.1

    Regarding the screenshot, the one I previously sent is when you click on that set of attributes “”. I have uploaded a screenshot of just the attributes page (here) which is the same as yours.
    Looking forward to your response.
    Greg

    Plugin Author WC Lovers

    (@wclovers)

    7 years, 4 months ago

    HI,

    Thanks for the details.

    Can you please check one thing, wp-admin -> WooCommerce -> Status -> Logs -> fatal_error logs -> is any error generating related to this?

    Thank You

    Plugin Author WC Lovers

    (@wclovers)

    7 years, 4 months ago

    Hi,

    Any update on this?

    Is this resolved for you!

    Thank You

    Thread Starter Picflick

    (@picflick)

    7 years, 4 months ago

    Hi,

    Sorry for the late response. I do appreciate you following up on this.

    Sure, I went to that page and only see the following Fatal_Erros (link here). The other errors all relate to mailchimp so nothing I can see relates to WCFM. Unless I should be looking for something else?

    Looking forward to receiving your guidance.

    Greg

    Plugin Author WC Lovers

    (@wclovers)

    7 years, 4 months ago

    HI,

    You are welcome 🙂

    Well, that error is related to something else.

    Tell me one thing, is Attributes tab missing from Admin’s product manager as well?
    Or, this missing only for vendors?

    Thank You

    Thread Starter Picflick

    (@picflick)

    7 years, 4 months ago

    The attributes tab is missing from both the admin and vendor profiles.

    Thank you!

    Thread Starter Picflick

    (@picflick)

    7 years, 4 months ago

    Hi,
    Just following up on this please…
    Thanks,
    PicFlick

    Plugin Author WC Lovers

    (@wclovers)

    7 years, 4 months ago

    HI,

    We have debug this but can not generate in our environment – https://www.useloom.com/share/bf2c86a8ddd3448990d9536f65721085

    Well, how many Attributes are there?

    Please reach us directly for further debugging – https://wclovers.com/woocommerce-multivendor-customization/

    Thank You

    Thread Starter Picflick

    (@picflick)

    7 years, 3 months ago

    Hi,
    I managed to find the issue – It was some custom CSS which was removing the attributes <div>.
    I sincerely apologise for logging this ticked and really appreciate you patience and willingness to help.
    Once again, sorry for the inconvenience and thank you so much for helping.
    We really get a lot of value from using your plugin, and look forward to continue using it.
    Have a great week
    PicFlick

Viewing 10 replies - 1 through 10 (of 10 total)

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