Hi @ashbirmis
The error code “250002: Invalid Authentication Information” you’re encountering is typically related to the UPS API credentials. Since this issue recurs approximately once a month, it may not be a persistent credential error but rather a temporary disconnection or session timeout issue.
Please ensure that your UPS User ID, Password, Access Key, and Account Number are correctly entered in the plugin settings. If these are correct, the disconnection could be due to a temporary server issue or a restriction on your UPS account.
I recommend the following steps:
1. Verify your credentials with UPS to ensure they are current and there are no account restrictions.
2. Contact your web hosting provider to check if firewall settings might be interfering with the API connection.
Best regards,
Ola
Please ensure that your UPS User ID, Password, Access Key, and Account Number are correctly entered in the plugin settings. If these are correct, the disconnection could be due to a temporary server issue or a restriction on your UPS account.
I am not able to find the place where to add these details.
https://prnt.sc/4ouNv9FnahP5
In above screenshot i can only see authorize button when i click on it i enter the credentails and after successful login it redirects me back to the woocommerce settings page in url it says success as status but when i go back and check it says authentication error.
Hi @ashbirmis,
If the authorization status changes after refreshing, please contact UPS directly.
There might be an issue with the account, which can only be verified by UPS representative.
If the account is cleared and the issue persists, please reach out to us https://octolize.com/support/
We’ll troubleshoot further.
Best regards,
Ola
I had a talk with support team they are asking what modules we need to activate in the plugin app.
I have activated auth 2, address validator and rating.
is there any pending?
Hi @ashbirmis,
Thank you for additional information.
Please reach out to us directly: here.
We need to troubleshoot further with further details.
Best regards,
Ola
As we haven’t got any replies, I’m marking this topic as resolved for now.
Best regards,
Ola
