Authentication Error when Printing Label

  • Resolved nikolaj1337

    (@nikolaj1337)


    8 years, 4 months ago

    Hi,

    I have set up the Plugin for my Germany-based online store with WooCommerce – great thing! Hopefully can get away from Billbee.

    Now, here is the error I receive, even though the test with my connection to the DHL Geschäftskundenportal is successful in the DHL Paket settings: “Could not create label – Der Nutzer des Webservice konnte nicht authentifiziert werden.” – So apparently I am not able to authenticate? Any idea why this could be? Many thanks!

    Nikolaj

Viewing 3 replies - 1 through 3 (of 3 total)
  • monape

    (@monape)

    8 years, 4 months ago

    Hi Nikolaj,

    thanks for your message. Have you saved all settings before you tested the connection?
    If so, your account details should be right. In this case please try to create the label in a few hours again. It should work then.
    If not, please get in touch with us at [email protected]

    Kind regards
    Your DHL Shopsoftware Team

    berndit

    (@berndit)

    8 years, 3 months ago

    Hi monape,

    I have the same problem…the settings and connection works and I waited many hours.
    Did you solved the problem?

    Ben

    dhlpaket

    (@dhlpaket)

    8 years, 3 months ago

    If so, your account details should be right. In this case please try to create the label in a few hours again. It should work then.
    If not, please get in touch with us at [email protected]

    Please send screenshots form the settings.

    Kind regards
    Your DHL Shopsoftware Team

Viewing 3 replies - 1 through 3 (of 3 total)

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