Authentication Error while trying to connect monster insight

  • Resolved supportnirmal

    (@supportnirmal)


    2 years, 10 months ago

    Hi there,

    We are currently trying to connect to Google Analytics but unfortunately faced with authentication error. Please check the screenshot below:

    https://prnt.sc/pcYqc1Y4G8-d

    https://prnt.sc/b-XZ_sqnkEzX

    Also on the reports page, it shows the popup with the error “Error: API returned a 400: Google Analytics for WordPress by MonsterInsights failed to retrieve the new report data. Error message: This API only supports GA4 properties. It does not support GA Classic or GA for Firebase properties.”

    https://prnt.sc/C_ZPi21d2js7

    We actually inserted the required ID and api secrets from the GA4 Property, however we are facing this issue.

    https://prnt.sc/McPVwDGr6BIv

    Could you please check into this and assist us with this issue?

    Regards

Viewing 1 replies (of 1 total)
  • Plugin Support Michelle D.

    (@devmich)

    2 years, 10 months ago

    Hi @supportnirmal,

    Thanks for reaching out and for sharing those screenshots.

    Would you be able to try connecting MonsterInsights once more? It should work this time.

    Let me know if you have any issues.

    Thank you!

Viewing 1 replies (of 1 total)

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