Authentication proxy error: “site not found” – requesting support

  • Resolved profdrugursoy

    (@profdrugursoy)


    4 months, 3 weeks ago

    Hello,

    I am receiving the following error while trying to set up the Google Site Kit plugin:

    “The request sent to the authentication proxy failed due to the following error: site not found.”

    I would like to note that there are no server-side issues. I have already confirmed this with my hosting provider, and everything appears to be working correctly on the server.

    To resolve the issue, I have tried the following steps multiple times:

    • Completely removing and reinstalling the Site Kit plugin
    • Disconnecting and reconnecting the site
    • Attempting a fresh setup from scratch

    Unfortunately, the error persists despite these efforts.

    I kindly request your support to help identify the cause of this issue and advise on how it can be resolved.

    Thank you very much for your time and assistance.

    Best regards,

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    4 months, 3 weeks ago

    Thanks for getting in touch @profdrugursoy, and also for sharing the troubleshooting steps already attempted. Based on your description, I do suspect that there is a site URL or callback URL registered on the Site Kit service, that differs to your current setup. The error can be caused by a change your WordPress address, or change your wp-admin path and the plugin doesn’t recognize this change based on what was collected during a previous setup.

    To ensure you can complete set up, please go ahead and use the reset option via Tools > Available Tools > Reset Site Kit. This may allow you to complete Site Kit set up. If you encounter the same after resetting, please share the following:

    1. Site Health information. You can use this form to share privately if preferred.  
    2. Do you recall having changed your wp-admin path, your site URL or your WordPress files directory since?

    Do let me know if you have any questions with the above. Thank you.

    Plugin Support James Osborne

    (@jamesosborne)

    4 months, 3 weeks ago

    I can see you already shared your Site Health information, many thanks @profdrugursoy. From reviewing the details and performing some checks, I don’t see anything obvious that would be causing this error. Please do go ahead and performing a site reset as suggested above, and let me know how it does. If the same error occurs, let me know if you changed your wp-admin path, your site URL or your WordPress files at some stage previously.

    Thread Starter profdrugursoy

    (@profdrugursoy)

    4 months, 3 weeks ago

    Hello James,

    Thank you very much for your support and guidance.

    After resetting Site Kit, the issue has been completely resolved. I have successfully completed the setup, and everything is now working as expected.

    I sincerely appreciate your time and assistance.

    Kind regards,

    Plugin Support James Osborne

    (@jamesosborne)

    4 months, 3 weeks ago

    Glad to hear it @profdrugursoy, and appreciate the update. If you run into any further errors or if you have any Site Kit related queries, be sure to get in touch.

    If you have a moment free please also consider sharing your thoughts on the plugin.

Viewing 4 replies - 1 through 4 (of 4 total)

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