Authentication Required error

  • Resolved Alberto

    (@alberto2nuevocom)


    3 years, 4 months ago

    Hi there,

    a customer get this error: There was an error processing your payment. Reason: Authentication Required.
    I tried with my credit card and I got no errors: is it a customer’s credit card problem (3D secure not activated)?
    Or should I check something else in the configuration?
    She say the credit cards works fine in other websites..

    Thank you!

    Alberto

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Clayton R

    (@mrclayton)

    3 years, 4 months ago

    Hi @alberto2nuevocom

    On the Credit Card Settings page of the Braintree plugin make sure you have 3DS enabled via the checkbox.

    Is that enabled or disabled?

    Thanks

    Thread Starter Alberto

    (@alberto2nuevocom)

    3 years, 4 months ago

    Hi @mrclayton,

    thanks, it was disabled… Is it enough to enable this flag?

    I’m sorry I wasted your time on this, my client told me he enabled the 3D Secure on the Braintree account and I didn’t find this option… Thank you very much!

    Alberto

    Plugin Author Clayton R

    (@mrclayton)

    3 years, 4 months ago

    Hi @alberto2nuevocom

    Yes, it should be enough to have the 3DS flag enabled. I’d recommend enabling 3DS for vaulted payment methods as well.

    Kind Regards,

    Thread Starter Alberto

    (@alberto2nuevocom)

    3 years, 4 months ago

    Hi @mrclayton, great, thank you very much again for your support.

Viewing 4 replies - 1 through 4 (of 4 total)

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