AUTHENTICATION_FAILURE Error

  • Resolved dsixto

    (@dsixto)


    4 years, 6 months ago

    Starting to overall lose faith in how PayPal is handling these ongoing issues.
    Ever since we were FORCED to switch to this new plugin there has been endless issues.

    The 2 most recent orders have failed without anything posted on the debug log to give an indication on what is going on. I’m not sure what to do with the Response Debug ID’s.

    The last successful order in the debug log registered as an “AUTHENTICATION_FAILURE” “Authentication failed due to invalid authentication credentials or a missing Authorization header.”

    DEBUG PATCH https://api.paypal.com/v2/checkout/orders/9W714482YP0606150

    Customers are not happy that they can’t pay thus the company is losing money.

    I’m currently up to date on all plugins including PayPal Payments, so not sure what to do with this faulty plugin.

    • This topic was modified 4 years, 6 months ago by dsixto.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    4 years, 6 months ago

    Hi @dsixto,

    Apologies for the trouble.

    Debug IDs can be shared with the PayPal Merchant Technical Support to investigate eventual payment issues. The debug ID and transaction ID are both relevant for the PayPal support to find the transactions.
    There are currently a few different potential causes for orders being set to “Failed” when they should not and there will be a new plugin update (1.6.2) later today or tomorrow that should help with this.
    But to learn more about these orders in particular, we would be interested in your full plugin log files from that day.
    They can be accessed from here:
    WooCommerce > Status > Logs > select “woocommerce-paypal-payments-[…]” in the dropdown and click on view. 
    You can share it either here in the forums or privately with us from here:
    https://paypal.inpsyde.com/docs/request-support/
    Thanks!

    Kind regards,
    Niklas

    Thread Starter dsixto

    (@dsixto)

    4 years, 6 months ago

    Hello Niklas,

    I updated to the latest 1.6.2 version and I am still getting failed orders and irritated customers. I will send you the logs privately.

    Overall not looking to confident with the upcoming black Friday sale.

Viewing 2 replies - 1 through 2 (of 2 total)

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