Hi @brianm0
Thanks for using PublishPress Authors.
Divi is a commercial product. Unfortunately, we cannot provide support for commercial product in this forum. You can see the guideline here: https://ww.wp.xz.cn/support/guidelines/#do-not-post-about-commercial-products
Do you have Pro version of our plugin? If yes, please create new ticket on: https://publishpress.com/new-support-ticket/ so we can investigate this issue for you.
I want to purchase the Pro version of the plugin, but I can’t since there is this issue.
According to the website, “PublishPress Authors works well with the Divi theme.” https://publishpress.com/knowledge-base/authors-divi/
Unfortunately, the author pages are not working properly since it only some posts from the author show on the page and not all of them.
Are you saying that I need to purchase the plugin, open a support ticket, and if they are unable to solve the problem, refund the plugin?
@brianm0 That is correct. We offer 30-days money back guarantee.
We wanted to help you in this case, unfortunately, as I said, in this forum is prohibited to give support over commercial plugin.
I hope you understand our position.
Thank you. I’ve purchased and created a ticket.
Thanks, I’ll close this ticket and we can continue this in the email.
