Authorisation error 624

  • Resolved wenkunst

    (@wenkunst)


    2 years, 11 months ago

    I have problems on multiple site, the plugins keeps disconnecting. The error shown is this:

    Aantal: 26
Foutcode: 600
Fout reden: 
None
Fout details: 
624

    This page (https://deconf.com/error-codes-in-analytics-insights-for-wp/) suggests:

    “This error indicates that not all the requirements are met in order to properly retrieve a report. In this case, you should clear the authorization, authorize it again and check the configuration. Checking your PHP error log could also help.”

    I can authorize it again and it works, but the next day I have to authorize it again… There is nothing in the PHP error log.
    Is there something else I can try?

Viewing 5 replies - 16 through 20 (of 20 total)
1 2
  • Thread Starter wenkunst

    (@wenkunst)

    2 years, 10 months ago

    I did as you suggested and will check later again what it looks like!

    mikeaustria

    (@mikeaustria)

    2 years, 10 months ago

    Thank you for your message @ Alin Marcu
    Tried your approach twice on multiple websites.
    Unfortunately without success.

    The next day I still get the message: This plugin requires authorization.

    Detected Errors
Count: 2
Ajax Error Code: None
API Error Code: 401
API Error Reason: 
Array
(
    [0] => Array
        (
            [message] => Invalid Credentials
            [domain] => global
            [reason] => authError
            [location] => Authorization
            [locationType] => header
        )

)
    Thread Starter wenkunst

    (@wenkunst)

    2 years, 10 months ago

    I did as suggested with 7 websites:

    1. Uninstall the plugin
    2. Re-install the plugin
    3. Settings will be lost on uninstall, please authorize and setup the plugin again
    4. After minimum one hour, check the dashboard and see if the charts are displaying without errors

    After the weekend they all give errors:

    Count: 0
Ajax Error Code: 624
API Error Code: 401
API Error Reason: 
Array
(
    [0] => Array
        (
            [message] => Invalid Credentials
            [domain] => global
            [reason] => authError
            [location] => Authorization
            [locationType] => header
        )

)

    I’ve also asked 3 clients to connect to their own gmail account, also those websites have these 624 errors…

    I’m afraid I’m going to look for another options, this is taking me to much time… 🙁

    Plugin Author Alin Marcu

    (@deconf)

    2 years, 10 months ago

    I’m afraid I’m going to look for another options, this is taking me to much time… 🙁

    That’s totally understandable. It may take some time to fix it, considering the random nature of the bug. Today’s update is related to this bug, but until I have enough feedback I can’t guarantee it’s a final fix.

    Plugin Author Alin Marcu

    (@deconf)

    2 years, 10 months ago

    @shinshin2023 if it goes well please consider updating your review. Thanks!

    For all others if there are further errors please open a new thread, we’re marking this as resolved for the 401 error which was fixed on latest version.

Viewing 5 replies - 16 through 20 (of 20 total)
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