Auto Complete Orders not Working

  • Resolved backo

    (@backo)


    1 year, 2 months ago

    Hi,

    Sometimes when orders are placed they are not automatically set to “Complete” but instead stay in “Processing” which makes users unable to enroll into their course they bought. This leads to me having to manually set their orders to “Complete” after which they get access to the course but that beats the whole purpose of this.

    I have enabled “Virtual” and “For Tutor” under every product according to instructions.

    Please fix this.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Nafiz

    (@urnafiz)

    1 year, 2 months ago

    Hello @backo,

    Thank you for reaching out.

    To resolve this, please enable Automatically Complete WooCommerce Orders by following these steps:

    • Go to your WordPress Dashboard
    • Navigate to Tutor LMS > Settings > Monetization > WooCommerce
    • Enable Automatically Complete WooCommerce Orders

    This should ensure that orders are automatically marked as Complete and allow users to enroll in their courses.

    Thread Starter backo

    (@backo)

    1 year, 2 months ago

    Naturally, that has been enabled since beginning…that’s why I report this and have said that some orders get set as “Complete” while some fail to do so and remain in “Processing”

    Nafiz

    (@urnafiz)

    1 year, 2 months ago

    Hello @backo,

    Thank you for the clarification.

    Could you please confirm which payment methods you have enabled in WooCommerce?

    Thread Starter backo

    (@backo)

    1 year, 2 months ago

    I’m using WooPayments. GooglePay, ApplePay and classic card payment

    Nafiz

    (@urnafiz)

    1 year, 2 months ago

    Hello @backo,

    Automatically Complete WooCommerce Orders feature is working as expected on my end. The issue you’re experiencing could be caused by a plugin conflict. Sometimes, certain payment gateways do not automatically mark virtual products as Complete.

Viewing 5 replies - 1 through 5 (of 5 total)

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