Auto E-mail on adding note

  • Resolved George Emmanouilidis

    (@giorgos611)


    5 years, 5 months ago

    Hello, i have this problem. If i add a note in order (i want to add the tracking number) the customer not received auto mail with added note. I have try so much ways but nothing.

    I have tried also with storefront theme. I have tried with 2 orders with 2 different emails. With hotmail and gmail.

    Both of theme the adding note email send normally. But, in hotmail only note email sending, the order received and complete not.

    In gmail, sending only order received and the adding note email. Any help? On theme’s forum the reply was “Email creating as well as email sending is the Woocommerce functionality, our theme does not influence that. Our theme is just skin.”

    Thank you in advance

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Bernat Torras (a11n)

    (@bernattorras)

    5 years, 5 months ago

    Hi there,

    Both of theme the adding note email send normally. But, in hotmail only note email sending, the order received and complete not.

    Before diving deeper into this issue, I suggest you to do a quick test to confirm if these email notifications are being sent or if there are some issues with them.

    1. Go to WooCommerce>Settings>Emails and make sure that the wanted email notifications are enabled there.
    2. Install and activate [WP Mail Logging](https://ww.wp.xz.cn/plugins/wp-mail-logging/) plugin.
    3. Place a new order in your site (or wait for a new real order from your customers) and add a note there.
    4. Go to Tools>WP Mail Log page and check if the expected notification has been logged there.

    If it has been logged without any errors, it means that it has ben sent from your site, and I’d suggest you to check if it landed in the SPAM folder or reach your hosting support to see if there are any problems with the server’s mail queue.

    If there are some errors logged next to this notification, it will mean that something is preventing WooCommerce from sending it. Please check these errors to see if you can get more details about what is happening. If they are coming from a specific plugin, you should try to disable it temporarily and repeat the test to see if the notifications are sent.

    Here you can read more about this kind of issues and how to troubleshoot them: https://docs.woocommerce.com/document/email-faq/

    Plugin Support abwaita a11n

    (@abwaita)

    5 years, 5 months ago

    Hi @giorgos611,

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem!

    If you have further questions, please feel free to open a new topic.

    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Auto E-mail on adding note’ is closed to new replies.