Hi @hmich
Thanks for using MetaSlider. Can you confirm this is a new problem in 3.99.0 by rolling back to the previous version, please? You can use a plugin like this: https://ww.wp.xz.cn/plugins/wp-rollback/
Is the problem solved if you go back to using the previous version of MetaSlider?
Thread Starter
hmich
(@hmich)
yes I am sure, this problem wasn’t there before upgrade i renew slideshows every 2-3 days and quite picky observing after each change
thanks
Thanks @hmich. As part of the process to accurately debug this, can you rollback, please?
It’s possible that something else changed on your website in the last few days.
Thread Starter
hmich
(@hmich)
i understand, there wasn’t any change what could cause the erratic behavior, if you could provided a link to download the former version I can check it, but installing a full access to all my settings plugin I am not very pleased with,
Hi @hmich. You can download the previous version here: https://ww.wp.xz.cn/plugins/ml-slider/advanced/
We’ve not had any more reports of this issue and version 3.99.0 was out for over 5 weeks, so we’ll need to see if this issue is unique to your site, and 3.99.0 was the cause.
Thread Starter
hmich
(@hmich)
well, good I saw it before doing acrobacy š, your new Version from yesterday has the same problem , you can easy reproduce it in your preview tab, disable the crop functions, set three or more portrait format with different heights, smooth height and watch it jumping
other settings i use, any width 700 – 1280, auto height, no controls, caption enabled , slide 6kmsec trans 1600,no css, autoplay
@hmich Thanks for using MetaSlider. Can you share a link to a slideshow where we can check this, please? I have a test with these details but can’t see the issue yet:
- Image Crop: Disabled
- Three images in portrait format with different heights
Thread Starter
hmich
(@hmich)
ok, its deactivated on the site but here’s the Link to see clearly from your preview option, the white strip below is exactly showing what’s happening, it’s just transparent on site
https://drive.google.com/file/d/1eKPn4-gUCkl8OVirC_XjtVHzjg2nVQRf/view?usp=drivesdk
Hi @hmich
is possible for you to enable the slideshow in your site? Perhaps in a test page if you don’t want it in homepage. That way we can take a look and see what’s going on.
Regards
Thanks! Definitely the slideshow height behaves oddly. By chance do you have any type of JS or CSS customization in your site that may affect the slideshow?
If you have a staging site, I suggest to:
- Test under a different WordPress theme just to check if there could be a conflict with your current theme.
- Deactivate (NOT uninstall) all the plugins except MetaSlider to look for any potential plugin conflict.
Regards
Thread Starter
hmich
(@hmich)
no conflict and it worked fine, actually I can not say exactly with which version it started, but maybe since two weeks ago, since the defect is still there it shouldn’t really matter, any other problems from my side you can discard since the problem appears clearly in your plugin’s preview tab
you should be able too reproduce the problem as easy as I can, take any picture with 2048px wide (is what my images are), crop into heights with different values, save some and add each of them to a new slideshow width auto height and smooth height enabled then watch it happen
Hi @hmich,
sorry, I’m not able to reproduce in my end even using big images. In my test the smooth height works fine. We ask for the most possible details in order to reproduce in our end. Likely this will require a Pro membership to allow us to login in your site and debug.
May you elaborate what do you mean by “width auto height”? Are you typing ‘auto’ word in the Width or Height settings?
Regards
Thread Starter
hmich
(@hmich)
the img width doesn’t really matter, but fyi big images would be something beyond 6k px wide ,š, here how t reproduce it step-by-step
take any img, to stay coherent with my case, 2048 which is the usual standard width on social media
crop 3 copies to different heights, si let’s say the ori is 1360, make one with 1200, another with 1100 and another 900
add all for as you call it slide to new slide show with the following settings for my case:
width 1050
height empty or auto
100% width off
transition slide
delay 6000
speed 1600
direction horizontal
fade in on
center align on
auto play on
smooth height
order random
print css on
print js on
no conflict mode on
any option not explicitly defined is either off,none or disabled
save it, watch it hopping š
ps: export slide show settings option would be helpful for problem solving
i cant see what any site styles or layout would have to do because your preview running isolated show the effect clearly
Hi @hmich
If you set the width and height using only numeric values (not ‘%’, ‘auto’, or left empty), does it solve the problem?
Regards
