Auto Update Does Not Work

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support alina98

    (@alina98)

    3 years, 5 months ago

    Hi @nikana2000 ,

    Thanks for writing to us today!

    Please let me check this with the dev team and I will feed you back as soon as possible.

    Kind regards,
    Alina

    Plugin Support alina98

    (@alina98)

    3 years, 5 months ago

    Hi @nikana2000 ,

    Thank you for your patience!

    It seems you activated this license in other site before, that’s why our server detect in this site the license is not approve,
    Please contact us for further tech support here:
    https://ninja.ticksy.com/

    Kind regards,
    Alina

    Thread Starter nikana2000

    (@nikana2000)

    3 years, 5 months ago

    Hello @alina98, thank you for the response, however it does not solve the issue.

    There was a staging site that was used, but I clarified that in the ticket and is not the issue as the problem is not about licencing.

    And your advice to submit a ticket say, “Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.” I provided an explanation for this in the first posting.

    Please advise.

    Plugin Support mialewp

    (@mialewp)

    3 years, 5 months ago

    Hi @nikana2000,

    I am so sorry for this inconvenience! Could you please reach our support via https://ninjateam.org/support/.
    We are waiting for you!

    Thanks & best regards,

    Mia



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