Hi @evangeliaaa,
Could you please explain further about what you meant by it not working? Do you face any error messages, or you meant the emails not getting sent?
Please note that Hustle doesn’t have any settings to configure how an email is sent, it depends upon your server or SMTP settings configured on your website.
Do emails sent from your website reach the inbox? You could use the following plugin to confirm whether emails, in general, work fine or not too.
https://ww.wp.xz.cn/plugins/check-email/
If you can confirm the emails work using the above plugin, then please enable the Logs in the above-mentioned plugin and then check whether plugin logs pick whether the Automated emails are getting sent or not?
If the logs pick the emails that are getting sent, it would mean Hustle is sending the emails, and the issue might be more related to the server side.
Please do let us know how that goes. Looking forward to your response.
Kind Regards,
Nithin
Hello Nithin,
Thank you for your reply, it was very helpful.
I did install the plugin you suggested, I’ve successfully set up and tested the SMTP and I received emails as I should through WordPress.
Although, while using hustle at the “Email” field I choose {email} as the recipient and the supposed recipient doesn’t receive the email. If at the field of the recipient I enter my email as text instead of the variable then I do receive the email and everything works perfectly.
To simplify this for you, if I use {email} and I enter my email at the pop-up I don’t receive the email.
If I use my email directly as text in this field and then enter any email at the popup then it works and I receive the email to the email I’ve added as the recipient.
I want to send emails to new subscribers so I want to be able to use the {email} that is inserted by the users who enter their emails.
I believe that the emails that the users enter via the pop up don’t reach the {email} correctly and this is why the automated emails are not sent when the variable is used but they are sent correctly if I specify the email.
Any idea how to fix that?
Hi @evangeliaaa,
I hope you are doing well today!
I could not replicate the issue on my end as automated emails arrive correctly when {email} is being used. Please confirm if you are using the latest version of the plugin.
Please also share an export of the popup which will help us to check the issue further.
You can export it from Edit section :
https://prnt.sc/6xxFxafXQ_PZ
After exporting, please share the contents of the json file using a service such as https://pastebin.com which is free to use. You can also share the json file itself by services like Google drive.
Please always make sure to use such service to share the code and don’t post the code here directly as it will most likely be unusable.`
Kind regards,
Zafer
Hello Zafer,
Thank you for your answer!
Hope you are doing well too!
I’m using Version 7.5.0 of the plugin.
Here is the JSON file https://pastebin.com/2uMLuTGX
Best regards,
Evangelia
Hi @evangeliaaa,
Thanks for sharing the export; it seems like there is a typo:
Screenshot at 18:21:39.png
If you check the above screenshot, it ends with a bracket, it should be curly brackets.
ie what you have entered is:
{email-)
It should be:
{email-1}
Could you please update the correct bracket and check whether it works fine?
Looking forward to your response.
Kind Regards,
Nithin
Hi @evangeliaaa,
Since we haven’t heard from you for a while. I’ll mark this thread as resolved for now. Please feel free to re-open the thread if you need further assistance.
Best Regards
Nithin
