Thread Starter
ukwiz
(@ukwiz)
automatic backup turned on but nothing happens
Plugin Author
iClyde
(@iclyde)
Hi @ukwiz
Basing on your current configuration, it looks like you have set automatic backups on 1st day of every month at 08:00.
Please, try to debug it by adjusting the configuration to daily.
If you hover on (info) icon you can see server time and when the next backup is planned to run.
Also, it looks like your previous backup was created successfully, but it seem like it was manual backup (29-01).
If that still won’t work, I’d recommend you to check if your CRON works properly by installing Crontrol plugin: https://ww.wp.xz.cn/plugins/wp-crontrol/
– That plugin should show you if planned operations are getting executed.
If CRON does not seem to run properly and you haven’t setup it yet with your system CRONs there are two solutions:
- Setup your site with system CRONs, you need SSH access for that.
- Use WordPress Alternate CRON, which should be stable enough.
Here’s complete guide, how you can do that: https://arnesonium.com/2016/03/alternate-ways-to-call-wp-cron/
Let me know if adjusting CRON resolves your issue 🙂
Thank you!
Thread Starter
ukwiz
(@ukwiz)
I changed to daily backup, and although it seems to run I get an email saying:
There was an error during automatic backup, please check the logs.
Error: Could not make the backup due to internal server error.
Checking the log shows:
[2023-02-06 08:22:03] [LOG] Automatic backup called at time: 2023-02-06, 08:22:03
[2023-02-06 08:22:05] [LOG] Creating backup
[2023-02-06 08:22:05] [LOG] Found 14387 files to backup.
[2023-02-06 08:22:06] [ERROR] Automatic backup failed at time: 2023-02-06, 08:22:06
[2023-02-06 08:22:06] [ERROR] Error: Could not make the backup due to internal server error.
[2023-02-06 08:22:07] [LOG] Sent email notification to: [redacted]
[2023-02-06 08:23:03] [LOG] New backup created and its name is: BM_Backup_2023-02-06_08_22_03_yfV2vTkqtO7sNpFg.zip
[2023-02-06 08:23:03] [LOG] CLI response:
[2023-02-06 08:23:03] [LOG] {“status”:”success”,”filename”:”BM_Backup_2023-02-06_08_22_03_yfV2vTkqtO7sNpFg.zip”,”root”:”http:\/\/xxxx.org.uk\/wp-content\/plugins\/backup-backup\/”}
Plugin Author
iClyde
(@iclyde)
Hi @ukwiz
You shouldn’t share your e-mail in public, if you can modify the message, please do or ask moderation for help. Also because of that you should remove backup that was created and mentioned in logs.
Regarding related error, our plugin handles all errors (also from third-party plugins) to detect any conflicts and allow us to resolve them.
In your case, it may be quite false positive, as there are few warnings, but they’re not related to our plugin and shouldn’t conflict with backup process.
These plugins causes errors and location of the issue:
plugins/wp-mailster/mailster/mail/MailingListMailbox.php | line 60
plugins/wordfence/lib/wfUtils.php | line 1803
My assumption is that, during the backup process one or both plugins printed some error, you should be able to resolve that by disabling WP_DEBUG, WP_DEBUG_DISPLAY in your wp-config.php
If you can see new backup inside our plugin backup(s) list, then there’s nothing to worry about, if you wish you can also disable e-mail notifications about failures, you will receive dashboard notice if any will happen.
Let me know if you need any further help 🙂
Thank you!
Plugin Author
iClyde
(@iclyde)
As we didn’t hear any reply in last days.
I can assume that you resolved the issue.
Feel free to open new topic if I am wrong!
Thank you 🙂
