Plugin Contributor
bcrodua
(@bcrodua)
Hi,
To help us work out the cause of your problem, can you please send us a copy of the full backup log?
This can be found in the UpdraftPlus Existing Backups tab.The contents will be too long to post here directly, but you can use an online service such as Dropbox or Pastebin, and post the link here.
Kind Regards,
Bryle
To whom it may concern:
Thanks for your reply.
Here you can find the backup log for April 05 (the last one made automatically) and for April 14 (the one I had to make manually).
Regards,
vrv
Unfortunately, we cannot view the document you sent, can you change the permissions.
Have you tried adding the following to your wp-config.php
define(‘ALTERNATE_WP_CRON’, true);
If you have can you check with your hosts to see if loopback request are enabled and if they are not to enable them.
In my experience, hosting providers will often deny this to start with but with a bit of persistence the scheduler suddenly starts working again.
Hello, thanks for your reply.
I just changed the permissions. I hope you can have normal access now.
I changed wp-config.php file with your suggestions. What would be the effects of this change?
Regards,
Can you install the free plugin WP Crontrol and take a screen shot of your Cron events?, this should tell us wether your scheduler is working.
Hello, thanks for your reply.
Please, find below a screren shot of my Cron events: https://nimb.ws/uagvFzV. Apparently, the screduler is not working yet.
I contacter my hosting provider regarding this erros but they don’t have any idea about what change they have to make to solve problem.
I would really appreciatee it you could send me the instructions I should give to my hosting provider.
Thanks in advance for your help.
Regards,
Victor
Hi,
As you are getting a 404 error, this might be due to improper file permission for your wp-cron.php file. Can you make sure the permissions for this file to 666.
I have un resolved the thread so that I don’t miss your replies.
Hello, thanks for your reply.
How can I change the permissions to 666?
Regards,
Victor
Here is a guide: https://www.malcare.com/blog/wordpress-file-permissions/
Alternatively, you can ask your hosts for do it for you
Hello, thanks for your reply.
I just change the permissions in my wp-cron.php file: https://nimb.ws/TBFnuC6.
How long should I wait for a result?
Thanks for your help.
Regards,
Can you go to the Premium/Extensions tab and take a screen shot of your Cron Events?
Hi.
Whrere is the Premium/Extensions tab located?
Regards,
Did you get a chance to add
define(‘ALTERNATE_WP_CRON’, true);
to your wp-config. php
Your hosting really should be able to change file permissions, who are you with?
Hello.
I just added the line to my wp-config.php and got this> https://nimb.ws/yN5veK1.
In addition, I have changed the wp-cron.php to 666: https://nimb.ws/NTV8K6U.
What should I expect after these changes?
Regards,
Victor
The 404 error message has gone.
Activating the alternate cron did not help. Can you ask your hosts if they are blocking loopback connections and to allow them?
If the alternate cron does not work this issue is with your hosting so you will need to push them on this. From experience they will deny this at first but if you keep pressing you might find it suddenly starts working.
