automatic department mail

  • Resolved sercankantarci

    (@sercankantarci)


    3 years, 3 months ago

    Hello,

    I am using the free version. I have 3 departments. How can I ensure that an automatic e-mail is sent to the relevant department when a ticket arrives?

Viewing 1 replies (of 1 total)
  • Plugin Support Jasmine

    (@hyenokian)

    3 years, 3 months ago

    Dear @sercankantarci,

    Thank you for your topic.

    At the moment, unfortunately, we do not have your required option.

    Using the Conditional Results option you will be able to add different contents to the email message․

    By the way, thank you for your valuable feedback.
    We will take your suggestion into consideration and will let you know in case of adding it in one of the future updates.

    As the Conditional Results option is available only in the Pro version of the plugin, please contact us via this form for premium support. Our customer care specialists will be happy to help you.

    Commercial products are not supported in these forums.

    Thank you.

Viewing 1 replies (of 1 total)

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