Hello @studioporpora,
Thank you for the kind words. We are thrilled to hear that you consider our plugin excellent!
Regarding the issue you are facing, I would like to ask you for some additional information:
-> Could you please send the PB settings? Please install the “Import and Export Settings Add-on” from Profile Builder –> Add-ons. Then export your Profile Builder settings and send the file. If I’m able to replicate it locally we should be able to find a solution for it.
Note: Please send the file you exported to our email address: [email protected]
thanks, I sent you the my Profile Builder settings
Hello @studioporpora,
I have imported the settings you have provided to test this on a local instance.
Unfortunately I was not able to reproduce the issue and everything worked as expected.
In this case, it is possible that there is a caching issue. Do you have any caching solutions? (a caching plugin or a caching provided by your host)
If so, these are the next steps you could take:
1. Could you please exclude our pages, the pages created with our shortcodes from the cache. After doing so, please check if the issue persists and make sure to perform a hard refresh of your page (CTRL + F5 for windows) to ensure the changes have been applied.
2. If you have any caching enabled via a plugin or from your hosting, please disable them temporarily and check if the issue still persists (you can check with the hosting about this).
3. Please create a new page on your site and on this new page add only the PB registration form shortcode and check if the issue still persists by creating a new test account
